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Onsite Front Desk

3 months ago

Arlington, United States RealManage Full time

Overview:

Company Overview:

RealManage / Cardinal is a national Inc. 5000 firm with clients and operations in 26 states from California to Florida and from Texas to Illinois that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Cardinal offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Cardinal is a values-based company with the following values as our guiding principles:

  • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Cardinal relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Cardinal, we are always getting better.
Responsibilities:

Position Summary: The front desk person works independently and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed-oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and monitor and operate listed responsibilities; and accurately maintain daily logs, records, and forms

Position Responsibilities:

  • Demonstrates excellent customer service, communication, and time management skills.
  • Stationed at the front desk to answer incoming calls, garner basic information, and after that transfer to the appropriate person for handling
  • Greets and directs Residents, guests, and invitees.
  • Responds to emergencies in a timely and efficient manner.
  • Monitors and controls access to the building.
  • Maintains daily logs, records, and forms.
  • Walk Through of facilities indoors and outdoors to ensure areas or neat
  • Monitor cameras
  • Resolves and follows up on all complaints/issues tasks to the front desk
  • Maintains a safe and secure environment throughout the building/property(s).
  • May be assigned other duties by the on-site property managers or staff members
  • Follows safety procedures and maintains a safe work environment.
  • Other duties as required.
  • Monitor, supplies for the kitchen and other areas of the clubhouse
  • Unit filing
  • Check mailbox daily and sort mail, distribute to proper staff members
  • Retrieve voicemails left in the general mailbox (the phone is to be answered at all times during normal business hours except breaks)
  • Intake Process with new Homeowners/Residents within the community
  • Maintain/Update Resident Records & Files (Birthday/Anniversary/Move in/Out)
  • Plus other work related tasks as needed

Miscellaneous:

  • Make sure office equipment is running properly; calling for service when needed
  • Maintain a clean workspace.
  • Private Rental Walkthrough
  • Event Check-in & guest confinement to the area
  • Set up of A/V Equipment for groups/events
  • Collect Checks for Events & RSVPs

Objective:

  • To assist in defining, developing, and maintaining the clubhouse onsite office, as well as help in creating better ways to assist the management team to alleviate unnecessary stress and times spent on things other than their primary objectives, as well as promote team spirit and a true feeling of unity.
  • Assist in creating and forming office policies and procedures, which will enable the office to run smoothly and efficiently. This will help to instill confidence in our company from our customers, suppliers, and sub-contractors.
  • Ultimately the goal is to be uniform and efficient, with a high focus on excellent customer service and enthusiasm to help grow Lifestyle Homes Distinction, Inc. and its related companies to their full potential.


Qualifications:
  • 1+ years front desk experience
  • High school diploma or GED required. Associate degree preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office Word, Excel and Power Point).
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$25.00 to $30.00 hour, depending on education and experience.

Benefits include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 11 paid Holidays