Distributor Support Account Representative

3 weeks ago

Dania Beach, United States Toyota Tsusho America Full time

We firmly believe that our employees drive the success of the company With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team

Are you experienced, flexible and self-motivated? Are you skilled and energized by collaboration and continuous improvement? Do you enjoy a challenging and vibrant work environment?

If this sounds like you, you may be The Right One Please continue on to learn more about this opportunity. Don't forget to take a look at our comprehensive benefits

SUMMARY
The account representative position is the key liaison between TTC, Toyota Tsusho America Inc (TAI) and the Distributors in the Caribbean Islands and Latin America.

ESSENTIAL DUTIES/RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Overview Distributor operations and make improvement recommendations
  • Support distributors on all inquiries regarding parts pricing, parts availability, order placement process, back orders, and logistics
  • Set up new accounts in the Dealer Portal, internal order management system (E1)
  • Obtain distributors' yearly forecast, prepare internal forecast for each distributor, and monitor monthly forecast for specific parts or accessories
  • Monitor and follow up monthly sales per distributor to assure sales targets are achieved Responsible for following up Distributor account statement and collection of past due payments. Prepare and coordinate distributor contract/agreement and credit limit application
  • Provide parts training to distributors' Parts Managers and Staff Ensure distributor Parts Department are able to properly use the TAI Dealer Portal to place and follow up their daily/weekly/monthly orders and perform price and availability inquiries.
  • Provide support as needed in the preparation of yearly Parts Conference (CRU) and especial events
  • Responsible to prepare and follow up action plan for each distributor and provide countermeasures in order to improve their operations
  • Visit Distributors and their customers on a monthly basis to guarantee good customer satisfaction and review possible areas of improvement
  • Follow up distributor marketing plan and activities, monitor campaigns/promotions results
  • Responsible for preparing and sending all announcements to distributors
  • Provide technical support to Distributors including EPC set up instructions, EPC model application inquiries and general parts inquires
  • Support distributors on warehouse and inventory management techniques
  • Prepare KPI reports and business trip reports and present them to management
BENEFITS
  • Competitive Salary with Bonus Opportunities
  • Paid Time Off
  • Comprehensive Medical, Dental and Vision Benefits (Low Premiums)
  • Flexible Spending and Health Savings Accounts
  • Disability and Life Insurance
  • 401(k) with Company Contribution
  • Educational Tuition Reimbursement


EDUCATION and/or EXPERIENCE

Bachelor's Degree in a related business field.

Minimum 3-5 years of experience

COMPUTER SKILLS

Must be proficient in Word, Excel, PowerPoint, Outlook, and internet search engines.

SPECIAL REQUIREMENTS

Available to travel internationally 50%

Flexible Work Arrangement

Consistent with the Company's Flexible Work Arrangement* policy, an essential function of an on-site/office-based position requires an employee to perform a regular portion of their duties at a Company facility. In person collaboration is a critical component of your job and vitally important to innovation, all of which can only be accomplished working on site. Working in this manner is consistent with the Company's philosophy of "kaizen," as well as facilitates important team interactions, enhances learning and development, and supports relationship building. These functions are critical to our business operations and consistent with the Company's value of "genchi, genbutsu, genjitsu" to see and understand where work is done.

If your role is as a member of management, you will use in person work time to train, develop and motivate employees. Further, through observation and assessment of processes, you will identify opportunities to enhance employee effectiveness and productivity.

*A flexible work arrangement is dependent on the nature, scope, essential job functions, requirements, and location of the position.

Our company is proud to be an equal opportunity employer It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

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