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Facilities Analyst

2 months ago

Nashville, United States Aramark Full time

**Job Description** Join our team at Aramark Facilities as a Service Coordinator, where you will play a vital role in ensuring seamless service delivery to our clients. We are looking for passionate individuals who are ready to make a difference by delivering exceptional service and contributing to our high-performance culture. If you have excellent communication skills, a strong customer service mindset, and the ability to adapt to a dynamic environment, we want to hear from you. **Compensation:** The salary range for this position ranges from $45K - $50K, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. **Job Responsibilities** + **_Manage Work Order Lifecycle:_** _Take charge of the entire work order process, ensuring that maintenance and service requests are efficiently processed and completed._ + **_Collaborate with Stakeholders:_** _Work closely with maintenance technicians, suppliers, clients, and Aramark account management teams to understand their needs and ensure prompt service delivery._ + **_Utilize Technology:_** _Operate and update internal and external technology platforms, such as WMS, Portals, and telephony systems, to streamline service coordination._ + **_Deliver Service Excellence:_** _Maintain a professional, welcoming, engaging, and helpful attitude in all interactions with internal and external customers, consistently striving for service excellence._ + **_Request Handling:_** _Receive service requests via phone and email, prioritize them, and coordinate their resolution efficiently._ + **_Vendor Management:_** _Maintain relationships with existing vendors and identify new vendors as needed to support our service operations._ + **_Approval Escalation:_** _Identify and escalate service requests that require approvals beyond client authorization levels._ + **_On-Call Availability:_** _Be available for after-hours support as required by business needs, ensuring continuity of service delivery._ **Long Description** + **_Adaptability:_** _Embrace change in our fast-paced environment, quickly learn and adapt to new processes and technologies._ + **_Organizational Skills:_** _Demonstrate strong organizational skills, accuracy, and attention to detail in all aspects of your work._ + **_Multi-Tasking:_** _Stay composed and focused while handling multiple tasks concurrently._ + **_Computer Proficiency:_** _Possess strong computer skills, including proficiency in Windows, Excel, Outlook, and internet browsing._ **Qualifications** + **_Superior Customer Service Skills:_** _A passion for delivering high-quality service and making a positive impact on the client experience._ + **_Facilities Management Knowledge:_** _Familiarity with facilities management-related trades, scopes, services, vendors, and work control processes._ + **_Team Player:_** _The ability to work effectively independently and as part of a collaborative team._ + **_Strong Communication:_** _Proven interpersonal and communication skills, both written and verbal._ + **_Dispatch Experience:_** _Previous experience in a dispatch or contact center environment is preferred._ + **_Adaptability:_** _The capacity to adapt to change in a dynamic, high-performance culture._ **Education** **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ramarkcareers.com or connect with us on Facebook , Instagram and Twitter .