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Customer Service Representative

4 months ago

Baltimore, United States Danfoss LLC Full time

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** Customer Service Representative**

Requisition ID: 23889 Job Location(s): Baltimore, MD, US

****Job Description****

Danfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.

****Job Responsibilities****

Responsibilities for this position include but are not limited to the following.

* Inbound calls from customers with various questions and inquiries about Danfosss products and services.

* Partnering with customers in conversation over phone or email to determine what products they need and when.

* Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customers expectations.

* Conducting analysis of a customers forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.

* Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.

****Background & Skills****

The ideal candidate possesses these skills.

* 3+ years work experience within a manufacturing company preferred.

* 2+ years Call Center or Contact Center experience.

* Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.

* Sensitive to customers needs and able to create good dialog with customers.

****Danfoss Engineering Tomorrow****

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.