Current jobs related to Customer Success Manager - Boston - Snowplow
-
Customer Success Manager
2 months ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Customer Success Manager
1 month ago
Boston, United States Mobile Aspects Full timeDescription: Manage a portfolio of Mobile Aspects customers. Review customer success/account management data on a daily basis to keep abreast of any high-priority items that need to be addressed. Ensure high levels of customer adoption and customer support to maximize the chances of customer renewals. Conduct periodic business reviews with...
-
Customer Success Manager
4 weeks ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
-
Customer Success Manager
3 months ago
Boston, United States IP Fabric Full timeAbout IP Fabric Join a pioneering force in network automation! At IP Fabric, we enable people to uncover the truth about their networks. Built by network professionals and industry experts, our innovative solutions are transforming how enterprises manage their networks. As a post-Series B company, we're expanding rapidly across Europe, the U.S., and...
-
Customer Success Manager
1 month ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
-
Customer Success Manager
2 months ago
Boston, United States LeanIX Full timeSAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for...
-
Customer Success Manager
2 months ago
Boston, United States One Door Full timeWe are seeking a passionate Customer Success Manager to partner with our customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each customer, you will build and nurture deep relationships with customers and executives that create...
-
Customer Success Manager
2 months ago
Boston, United States Conduit Tech, Inc. Full timeJob Description Residential HVAC drives 10% of all energy use, and Conduit Tech aims to make that energy significantly more efficient. We build innovative software for HVAC contractors to enable comfortable, efficient, and sustainable homes for every homeowner. We’re working with 400+ SMB and Enterprise HVAC companies, generating exciting product growth...
-
Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the worlds best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. Whats been key to...
-
Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
-
Customer Success Manager
4 months ago
Boston, United States Motion Recruitment Partners LLC Full timeCustomer Success Manager Location: Boston, MA (Remote) About Us: This company is passionate about delivering innovative Software as a Service (SaaS) solutions that transform the way businesses operate. They build cutting-edge products that streamline operations, enhance productivity, and drive growth for companies of all sizes. They’re on a mission to...
-
Customer Success Manager
2 months ago
Boston, United States Spiro Technologies, Inc. Full timeWe’re looking for a Customer Success Manager to join our growing team at Spiro. In this role, you will be responsible for strengthening and maintaining our customer relationships, helping with technical support, holding executive business reviews, and identifying business growth opportunities. The ideal candidate has some experience in Sales or Customer...
-
Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
2 months ago
boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
2 months ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
4 weeks ago
Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the...
-
Customer Success Manager
2 weeks ago
Boston, United States Pentera Security Ltd Full timeCustomer Success Manager - Spanish Speaker USA About The Position Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilitiesjust like the worlds best red teams. At Pentera, youll be at the forefront...
-
Customer Success Manager
4 weeks ago
Boston, United States Talon Services LLC Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
-
Customer Success Manager
1 month ago
Boston, United States Talon.One GmbH Full timeABOUT THE ROLE: As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our...
-
Customer Success Manager
2 months ago
Boston, United States Bynder Full timeBynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, we are the brand ally that unifies and...
Customer Success Manager
1 month ago
Customer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioral data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data. Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow. The Opportunity This role sits in our Customer Success team, working alongside a team of Customer Success Managers, Technical Account Managers, and Solutions Architects, reporting into our Head of Customer Success. At Snowplow we see Customer Success as a key growth function of the business. We don’t see Customer Success merely as a retention function but as a key to exceeding our ambitious Gross Revenue Retention targets, driving Snowplow adoption across our customers’ organizations. You will own your portfolio of accounts from initial onboarding, through adoption and growth, the complete customer lifecycle. Being a horizontal platform, you will work creatively with Solutions Architects to fully understand your customers’ business and technical challenges and ensure their Snowplow implementation helps address their needs. You will help your customers to achieve and communicate business value derived from Snowplow, and further expand their use cases. What you’ll be doing: Actively serving a portfolio of assigned accounts including major consumer, prosumer and B2B brands across the Mid-market and Enterprise sectors. Supporting our new customer onboardings with our Solutions Architecture team, to educate and activate new customers. Collaborating with customers in a highly strategic manner to develop their success roadmap for the first 12 months of Snowplow adoption and beyond ensuring this is fully documented. Owning the relationship and working with customers to quantify business value and ROI, solidifying the organizational value of Snowplow and helping our key stakeholders to communicate value. Successfully managing renewals and upsell on your accounts to timeline and in line with the account commercial strategy and producing paperwork accordingly. Working cross-functionally across the business with Sales, Product, Marketing, Engineering, Finance, Legal to support both the customer and Snowplow’s growth. Aligning with the Product team to provide product feedback from customers, spotting trends and surfacing to help shape product roadmap. We’d Love to Hear From You If: You’re not a newbie to customer success. Minimum a few years experience as a Customer Success Manager or Account Manager (ideally accounts with ACV $75k+). You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly. You are also comfortable partnering internally to be the advocate for your customer. Experience managing a customer portfolio. You are comfortable balancing a customer portfolio and can prioritise your work with the internal and external stakeholders. You are comfortable meeting deadlines and multi-tasking. Experience with Salesforce or other CRM tools is a plus. It’s the circle of... a customer. Firm understanding of Software-as-a-Service commercial dynamics and customer lifecycle, including renewals, churn, upsell and uplift. Confidence is key. Previous experience with a complex software product, you are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads). Business challenge? Let me help. Logical and organised approach to problem solving. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data. You CAN see the needle in the haystack. Highly developed commercial acumen - as our customers advocate, you will be pivotal in spotting new opportunities where Snowplow could add even more value to our customers - you have worked in a business function with upsell/NRR targets. What We Offer You in Return: A competitive package, including share options. Flexible working. A generous holiday allowance no matter where you are in the world. MacBook and home office equipment allowance. Enhanced maternity, paternity, shared parental and adoption leave. Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence. #J-18808-Ljbffr