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Customer Service
2 months ago
Duration: 9 months
Location: Erie, PA
Pay Rate " $25/hr to $32/hr
Job Description:
The CSR will manage all aspects of the Customer accounts assigned. They will answer requests, provide price quotation for aftermarket parts and projects, administer warranty and repair returns, confirm received orders, quote follow up, and support on time delivery of parts to assigned Customers. The CSR directly contributes to the success of the division by following up on the status of all activities and supporting different services to ensure that the overall objectives are met. The incumbent is responsible for the overall performance of customer accounts under his/her responsibility.
ROLE AND RESPONSIBILITIES
•Respond to assigned customer account requests.
•Respond to team/colleague accounts as backup when needed.
•Leads reporting meetings with management to report on progress, problems and opportunities.
•Provide price quotations for aftermarket parts and projects.
•Work with Engineering and Purchasing on problem parts and communicate timeframe to Customer.
•Support Customer for order intake into system.
•Verify prices, delivery dates and shipment method.
•Work with various departments to ensure orders ship per schedule date and that On Time Delivery is met.
•Communicate to their assigned Customers if any issues prevent the order from shipping on time.
•Prepare open order reports for key Customers.
•Provide credit notes for customers in collaboration with finance and Managers.
Qualifications and requirements:
•Bachelor's Degree (Or a High School Diploma / GED with a minimum of 3-5 years' experience in Customer Service or Equivalent Background)
•Advanced knowledge of all Microsoft Office applications
Desired characteristics:
•Proven ability to effectively communicate at all levels
•Strong verbal and written communication skills
•Strong inter-personal skills
•Initiative
•Flexibility
•Problem analysis and problem solving including decision making
•Planning and organizing and the ability to work to deadlines
Comments for Suppliers:
Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
•Four options of medical Insurance
•Dental and Vision Insurance
•401k Contributions
•Critical Illness Insurance
•Voluntary Permanent Life Insurance
•Accident Insurance
•Other Employee Perks
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
