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Call Center Representative

4 months ago

Las Vegas, United States Swickard Auto Group Full time

Job Type

Full-time

Description

No prior automotive industry experience is required to apply We are seeking individuals with various industry backgrounds.

  • Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
How You Will Make an Impact

Our guests expect luxury, value, and world-class service. As a Call Center Representative, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle

What Winning Looks Like:
  • Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
  • Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
  • Scheduling service reservations
  • Identify guests' needs, clarify information, and offer assistance and support
  • Responding to guest inquiries via chat
Skills Needed to Win:
  • At least 18 years of age
  • Ability to effectively manage time to meet and exceed targets
  • A strong desire to succeed
  • Focus on providing customers an outstanding experience in every interaction
  • Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
  • Ability to multi-task (example: finishing emails or chat sessions while taking calls)
  • Organizational skills
  • Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
  • Ability to de-escalate a guest interaction
  • Able to work as a team player and uphold the company's standards of professionalism and integrity
  • Strong communication skills
  • Experience with CDK Service Edge is a plus
  • Punctual and dependable with scheduling flexibility
  • Pass a criminal background check
About Us
  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
  • We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing
  • We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
  • We are a team. Everyone plays a role in our success.
  • We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
  • Ongoing training and support
  • Opportunities for continued personal and professional growth
  • We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
  • Insurance: medical, dental, vision, life, and pet insurance
  • Optional disability coverage
  • 401k plan
  • Paid Holidays
  • PTO

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description

$17.00 per hour