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Call Center Representative/Customer Service

2 months ago

Las Vegas, United States RDI Corporation Full time
Most companies say *employees are Number One*. We really mean it. Let’s start with what’s in it for YOU. *Why choose RDI*?

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
* *We CELEBRATE you*. Join any of our Affinity Groups including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more *EMBRACE DIVERSITY.*
* We want you to *become our next LEADER*. Take advantage of RDI- University Online Courses, tuition discounts, Supervisor Boot Camp Training, and a hands on approach to developing YOU to be the best you possible
* And of course *we offer all the necessities*: Competitive pay, Medical, Dental, and Vision Insurance; 401k with company match; Company Paid Holidays and PTO, and SO much more
* We care about our *communities and we have integrity*. We support 20+ community charities through volunteer efforts and donations. We’ve also been voted as Best Places to Work, Business of the Year, just to name a few.
* Here at RDI, you’ll *Earn Well. Learn Well. Live Well. Dream Well*. And *#leaveitbetter*

*Who are we and what do we do here at RDI? A lot.*
* Founded in 1978 and headquartered in Cincinnati, OH, we’re Family-Owned with more than 3,500 employees across the nation.
* Mainly, we provide Call Center services on behalf of industries ranging from Insurance, Medical Devices, Retail, Financial Services and Banking, Outdoor/Recreational, Cable/Radio, and many more
* In addition to our Contact Center Solutions, we also offer Market Research, IT Support, Marketing and Digital Consultation (and you guessed it, WAY MORE) to Fortune 500 Companies

*Here’s what you’ll do as a Call Center Customer Service Representative at RDI Corporation:*
* Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat
* Receive inbound calls or make outbound calls; identify and assess customers’ needs to exceed customer satisfaction at first point of contact
* Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics
* Utilize computer and business software programs such as email, internet, chat tools, and CRMs to track customer interactions and notes

*What you already have to be an awesome Call Center Customer Service Representative:*
* *A passion for talking on the phone. *It's the core of our industry.
* *Customer Service or Call Center experience* and ability to ensure customer satisfaction in each interaction.
* *Experience with Medical Terminology* is required for this role.
* *Smile and Dial: *Positive attitude, professional communication skills and a desire to go above and beyond.
* You'll be helping our customers via phone, email, and chat so you should be pretty good at *multitasking.*
* Must attend all scheduled training, *100%* *attendance* is a must.
* Strong people skills — you are friendly, *empathetic*, and a good listener.
* *Tech-savvy. *You’ll need know how to comfortably and simultaneously toggle between multiple computer systems including Microsoft Office Suite and client CRM systems.

Job Type: Full-time

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* Medical terminology: 1 year (Required)

Work Location: In person