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Call Center Representative

3 months ago

Las Vegas, United States Hilton Grand Vacations Full time
Job Description

Working at HGV 

Be part of a team that creates amazing experiences for our guests while enjoying a rewarding career with a worldwide leader in vacation ownership. Our?Team Members enjoy exceptional benefits, competitive pay, and long-term growth potential.  If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey.?? 

About The Role 

As an Outbound Vacation Sales Representative, you will sell mini-vacation packages to our members and guests who are eager to travel once again. With our innovative contact system offers you will have the chance to connect to a new guest approximately every 90 seconds while you are on site.  

Key Responsibilities: 

  • Sells mini-vacation packages for various property locations while adhering to the corporate Telemarketing rules.  

  • Provide appropriate and accurate information about Hilton Grand Vacations, HGVC resorts, off-site accommodations, promotions, and premiums. 

  • Build interest and excitement about the HGVC mini-vacation package for the prospects.  

  • Treat every potential customer with professionalism, courtesy, and respect. 


Why Do Team Members Love Working for Us? 

  • Day One Team Member Benefits 

  • Recognition Programs and Rewards 

  • Discounted Hilton hotel rates worldwide 

  • 401(k) program with company match 


  • Employee stock purchase program 

  • Tuition reimbursement program 

  • Numerous learning and advancement opportunities. 

  • Best leadership team with over 80 yrs. of Outbound experience 

  • And much more  


Job details  

  • You will work in an hourly base plus commission environment and receive excellent training to help you build your skills and meet your sales goals. (Our top performers after one year of employment can average $85,000+ per year by working an average of 33 hours per week.) 

  • Training Schedule: Paid training is provided for 3 weeks and is from 8:00 AM – 4:00 PM Monday through Friday. 

  • Schedule: Full Time – Our Outbound Vacation Sales Department operates a Swing shift between Monday through Friday from 10:30 AM to 6:00 PM. One Saturday per month and Sundays off. 

  • On-site position 




Qualifications

What Are We Looking For? 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

  • At least 1 year of sales and customer service experience. Tele-sales experience preferred 

  • Strong typing skills and computer proficiency 

  • Ability to communicate well with our prospects 


  • An engaging, outgoing personality and passion to help others make the dream of vacation ownership possible 

  • High school diploma or equivalent experience 


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:  

  • A timeshare background is a plus 

  • Prior experience in an Inbound or Outbound Sales Call Center environment 


  • Proficient in Microsoft Office including Outlook and Word 


Our dedication to excellence is recognized and celebrated by some outstanding accolades, including having been named to Newsweek’s “Top 100 Most Loved Workplaces®” list for the third year in a row and placed fourth on the list this year, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list, becoming a Great Place to Work® certified company in 2022.  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.