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Call Center Representative

2 months ago

Las Vegas, United States Fletcher Jones Imports Full time
Job DescriptionJob Description

Your next opportunity awaits at Fletcher Jones Imports We are hiring a Call Center Representative to join the team. The Call Center Representative is responsible for building relationship with customers leading to sales through client follow-up and internet communication driving traffic and client loyalty.

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments.
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Provide customers with initial product information and direct them to the appropriate dealership resources.
  • Present initial financing options based on customer needs.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize CRM tracking system daily.

Qualifications

  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver's license

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Professional development assistance
  • Life insurance
  • Employee assistance plan
  • Disability insurance

At Fletcher Jones Imports, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer