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Sr IT Business Analyst

2 months ago

Carrollton, United States Community Choice Financial Family of Brands Full time

Overview:

Senior IT Business Analyst

Carrollton, TX

The Community Choice Financial Family of Brands is currently seeking a Senior IT Business Analyst. The IT Specialist will play a pivotal role in ensuring the seamless operation and strategic management of our IT infrastructure. This individual will be responsible for IT onboarding, project and resource coordination, budget & cost control, IT documentation, and other activities as assigned.

Responsibilities:
  • IT Onboarding:
    • Manage the IT onboarding process for new employees, ensuring they have the necessary equipment and access.
    • Collaborate with HR and other departments to ensure a smooth onboarding experience.
  • IT Project and Resource Coordination:
    • Assist in the planning, execution, and closure of IT projects.
    • Coordinate with project managers and team members to ensure project milestones are met.
    • Track project progress and provide regular updates to stakeholders.
    • Support organizational change initiatives related to IT systems and processes.
    • Collaborate with stakeholders to understand the impact of changes and develop appropriate communication and training plans.
  • Budget & Cost Control:
    • Manage Invoice Tracking Approvals
    • Review Incoming Invoices and forward to appropriate owners for review prior to executive approval.
    • Manage OPEX Budget vs Actual tracking and validation.
    • Validate Invoice coding to ensure proper budget allocation.
    • Manage IT Project Charters
    • Manage Project Codes in Microsoft Azure DevOps for Product and Development Team
    • Tracking team monthly CAPEX hours for budget adherence
  • IT Reporting:
    • Develop and maintain IT performance metrics and dashboards.
    • Prepare regular reports on IT activities, project status, incident metrics, and other relevant data.
    • Present findings and recommendations to IT leadership and other stakeholders.
  • IT Documentation:
    • Create and maintain comprehensive IT documentation, including system configurations, processes, and procedures.
    • Ensure documentation is up-to-date and accessible to relevant stakeholders.
    • Develop and maintain IT procedures for team members.
    • Continuously improve procedures to enhance efficiency and effectiveness.
  • Maintain a full-time work schedule with regular, in-person attendance during normal business hours, at a minimum, 40 hours per week.
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
Qualifications:
  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in IT support, project management, or a related role.
  • Strong understanding of IT systems, infrastructure, and best practices.
  • Excellent organizational, communication, and interpersonal skills.
  • Proven ability to manage multiple tasks and projects simultaneously.
  • Experience with budget tracking and financial planning.
  • Familiarity with ITIL framework and incident/change management processes.
  • Proficiency in IT asset management tools and reporting software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications and Skills

  • ITIL certification or equivalent.
  • Project Management Professional (PMP) certification.
  • Experience with organizational change management.
  • Advanced knowledge of IT asset management and reporting tools.


What We Offer:

Our Benefits Include*

  • A comprehensive new hire training program
  • Flexible Paid Time Off
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) optionsTraditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2022, 2023, and 2024, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023 and 2024.

About Us

The Community Choice Financial Family of Brands ("CCF" or the Company), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial is the parent company to brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash and Speedy Cash, TitleBucks, and TitleMax. We are steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.