Sr. Telecommunications

Sr. Telecommunications & Network Engineer
Carrollton, TX 100% onsite
Direct Hire
$130,000 To 145,000/ year

The Telephony and Network Infrastructure Specialist, will be responsible for a wide range of duties including the configuration, management, and maintenance of telephony communication systems and network infrastructure. This role also involves monitoring, troubleshooting, and documentation, as well as collaborating with various departments and vendors.

• Configuration & Management: Responsible for configuring, managing, and maintaining telephony and network systems, including routers, switches, firewalls, and telecommunication equipment.
• Monitoring & Maintenance: Monitor the systems to ensure they are functioning optimally and carry out regular maintenance, including backups and system updates.
• Troubleshooting: Diagnose and resolve issues related to telephony and network systems.
• Documentation: Develop and maintain comprehensive documentation for all communication systems, including disaster recovery plans.
• Collaboration & Vendor Management: Work closely with vendors to implement solutions and ensure that systems are aligned with business needs.
• Support & Training: Provide off-hours support, train staff, and serve as a point of contact for issues related to phone systems in the contact center.

• Experience: 5+ years in Network & Telephony systems, with specific experience in Cisco, Genesys Telecommunications, and Mitel phone systems, as well as contact center environments.
• Technical Skills: Experience with VoIP technologies and internal telephone support, especially in configuring and maintaining call queues, call flows, and reporting in a contact center.
• Soft Skills: Excellent verbal and written communication skills, ability to collaborate in a fast-paced environment, and experience in training staff.

• Education: A Bachelors degree in technology is preferred but not required.
• Certifications: Genesys Cloud CX certifications (Admin, Agent, Architect), Cisco certifications (CCNP, CCIE).
• Experience with Genesys Cloud

This role is critical in ensuring that the companys telephony and network infrastructure operates smoothly, and it requires a candidate with a strong technical background and the ability to work under pressure.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, weve crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, its all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.