Enterprise Customer Success Manager

1 month ago

Philadelphia, United States FreedomPay Full time

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Main Job Responsibilities (including but not limited to)

    • Managing a book of clients focused on hospitality
    • Assess/evaluate client needs through weekly calls and daily email correspondence
    • Ensure client satisfaction through follow-up, responsiveness, and thorough communication
    • Partner with the client to understand their business roadmap and strategy to best apply our solutions for their success
    • Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
    • Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
    • Ability to manage multiple clients and projects/tasks simultaneously
    • Ability to command a group of individuals in a room quickly and be assertive in a public environment
    • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
    • Ability to upsell and cross-sell
    • Ability to work in an entrepreneurial environment in a team and individually
    • Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
Recommended Skills and Experience
    • 6+ years in similar role
    • Background in hospitality
    • Experience with hotel property management or POS system
    • Bachelor's degree in business management, administration, technical bachelors or equivalent
    • Excellent time management skills
    • Excellent communication skills
    • Knowledge about computer applications and relevant software preferred
    • Highly computer literate - the ability to synthesize data into something digestible for clients
    • Excellent troubleshooting abilities
    • Must be highly organized, meticulous with strong attention to detail
    • Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
    • Flexibility for travel up to 15%
Useful Skills and Experience
    • Background in Hospitality
    • Experience in the payment technology industry
    • Experience with case management
    • Experience with NetSuite or equivalent (CRM or ERP)


Please provide a cover letter with your resume to apply.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

  • Regional Manager of Customer Success

    3 days ago

    Philadelphia, Pennsylvania, United States Canonical - Jobs Full time

    Job OverviewCanonical stands as a premier provider of open-source software and operating systems tailored for the global enterprise and technology sectors. Our flagship platform, Ubuntu, is extensively utilized in transformative enterprise projects encompassing public cloud, data science, artificial intelligence, engineering innovation, and the Internet of...

  • Regional Manager of Customer Success

    1 week ago

    Philadelphia, Pennsylvania, United States Canonical - Jobs Full time

    Job OverviewCanonical is a prominent provider of open-source software and operating systems, catering to the global enterprise and technology sectors. Our flagship platform, Ubuntu, is extensively utilized in transformative enterprise projects, including public cloud, data science, AI, engineering innovation, and IoT. We serve a diverse clientele, including...

  • Customer Success Strategist

    13 hours ago

    Philadelphia, Pennsylvania, United States Uniphore Technologies Inc. Full time

    Job SummaryUniphore Technologies Inc. is seeking a seasoned professional to lead our Customer Care team as the Director of Customer Experience. As a key member of our leadership team, you will be responsible for driving customer success and retention across our mid-market and enterprise clients.Key ResponsibilitiesHire, train, and retain a team of...

  • Customer Success Regional Team Manager

    4 weeks ago

    Philadelphia, United States Canonical - Jobs Full time

    Job DescriptionJob DescriptionCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring the safety of employees at the touch of a button. By equipping sectors such as hospitality and healthcare with wearable panic...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About the Company: Welcome to ROAR for Good, a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology, designed for bi-directional protection, aims to safeguard vulnerable employees at the touch of a button. By equipping sectors such as hospitality and healthcare with...

  • Customer Success Manager

    1 week ago

    Philadelphia, Pennsylvania, United States ROAR for Good Full time

    About ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring at-risk employees are safeguarded at the press of a button. By equipping sectors such as hospitality and healthcare with wearable...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this role, you will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as `well providing optimal customer experience. You will have a...

  • Manager - Customer Success

    3 months ago

    Philadelphia, United States The Ladders Full time

    About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...

  • Regional Customer Success Team Leader

    1 week ago

    Philadelphia, Pennsylvania, United States Canonical - Jobs Full time

    Job OverviewCanonical stands as a premier provider of open-source software and operating systems tailored for the global enterprise and technology sectors. Our flagship platform, Ubuntu, is extensively utilized in groundbreaking enterprise projects, including public cloud initiatives, data science, artificial intelligence, engineering advancements, and the...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Accounts/Customer Success Manager

    2 months ago

    Philadelphia, United States Impilo Full time

    Role Summary: We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of...

  • Sr. Customer Assistance Representative

    4 days ago

    Philadelphia, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Success Executive

    1 week ago

    Philadelphia, Pennsylvania, United States Jobot Full time

    Join a leading AI-driven service provider dedicated to enhancing the educational experience for students, faculty, and staff.Salary: $130,000 - $150,000 annuallyAbout Us:We are a software company focused on higher education, collaborating with over 150 institutions globally. Our solutions are tailored to assist colleges and universities in attracting,...

  • Customer Success Manager

    3 months ago

    Philadelphia, United States Chain.io Full time

    Job DescriptionJob DescriptionSalary: $100,000 USD annuallyCustomer Success ManagerOur mission is to make systems work together so supply chain professionals can do their jobs*This is an applicant pool for ongoing consideration as positions become available.  There may not be a current opening at the time you apply. Your Role at Chain.ioAt Chain.io our...

  • Customer Service Representative

    2 months ago

    Philadelphia, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...

  • Enterprise Services Manager

    3 days ago

    Philadelphia, Pennsylvania, United States Canon Business Process Services Full time

    Canon Business Process Services is offering a full-time/permanent position for an Enterprise Services Manager to oversee operations for a significant client in the legal sector. The ideal candidate will act as a key point of contact between Canon and our client, ensuring that service and productivity benchmarks are consistently achieved.Position Overview:The...

  • Director, Customer Success

    1 month ago

    Philadelphia, United States NBME Full time

    Job DescriptionJob DescriptionPOSITION OVERVIEWNBME® is seeking a Director, Customer Success to provide NBME customers, partners, and other stakeholders with proactive and personalized care related to the use of NBME's portfolio of products and services. The Director, Customer Success leads a team that supports each stage of the customer's journey...

  • Automotive Technician

    3 days ago

    Philadelphia, Pennsylvania, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a skilled Automotive Technician to join our team. As an Automotive Technician, you will be responsible for performing car service, repair, and maintenance tasks to ensure our fleet of vehicles is safe and reliable.Key ResponsibilitiesPerform complete vehicle maintenance inspections, including tire checks, brake...

  • Customer Success Associate

    2 weeks ago

    Philadelphia, United States 4 Walls Inc. Full time

    Job DescriptionJob DescriptionSalary: $45-50kThis role is ONLY open to candidates residing in the following states: DE, NJ, and PA.Customer Success AssociateDo you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer...