![Chain.io](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
3 months ago
Customer Success Manager
Our mission is to make systems work together so supply chain professionals can do their jobs
*This is an applicant pool for ongoing consideration as positions become available. There may not be a current opening at the time you apply.
Your Role at Chain.io
At Chain.io our people come first, ALWAYS As a remote-first company we pride ourselves on our inclusive culture and out-of-the-box thinking. We encourage all of our employees to bring their expertise, innovation, creativity, and fresh eyes to every aspect of their role. As a member of the team you will be challenged to do better, heard on all levels, and respected as a part of our community.
As a Customer Success Manager, you will be responsible for managing the relationship between Chain.io and our customers, starting with when they express interest and continuing through the successful deployment of solutions and expansion opportunities. In order to be successful, a CSM at Chain.io should be able to quickly make decisions to address customer needs, represent our customers with internal stakeholders, and provide best in class customer service as the face of Chain.io with external stakeholders.
The Customer Success Manager will be expected to improve our net revenue retention (NRR) and customer satisfaction metrics while also reducing the overall time and effort it takes for our customers to learn Chain.io and expand their usage.
Responsibilities
Customer Experience
- Provide customers with excellent experiences from pre-sales through onboarding and deployment
- Mature and expand customer relationships and product usage
- Coordinate Kickoff calls, Status Meetings (internal and external) Quarterly Business Reviews
- Educate customers on product features and benefits
- Serve as a daily point of contact for customers
- Measurements: Customer Feedback, Net Promoter Score, Account expansion
Organization and Project Management
- Utilize project management tools for external/internal dashboard creation
- Implement change management process as needed, related to integration scope
- Identifying customer prioritizations and communicate to product, development and professional services team accordingly
- Provide dashboards and metrics for customer and leadership review
- Pinpoint testing scenarios and UAT planning with customers
- Ensure integration documentation is organized
- Measurements: Successful, on-time go lives with minimal defects
Collaboration
- Communicate with Sales and Finance teams regarding any commercial/budget priorities
- Support Sales to expand accounts by identifying growth opportunities
- Effectively communicate your insights, product improvements and plans to cross-functional team members and management
- Measurements: Positive cross-functional feedback from internal stakeholders, growth of customer base
Logistics, Distribution and Transportation Business Process Expertise
- Evaluate customer business processes, anticipating requirements, and identifying risks
What You Bring To The Team
- 5+ years in Customer facing or account management role
- Demonstrated technical and logistics business knowledge
- Ability to influence 3rd party relationships and drive to important deadlines
- Excellent project management, organization and documentation skills
- Exceptional analytical and conceptual thinking skills
- Strong collaboration skills cross functionally
- A growth mindset with the ability to adjust quickly in a fast-paced environment
- Technical experience and skills a plus, including familiarity with a wide variety of data file types such as XML, JSON and EDI
*Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
Awesome Perks
U.S. Benefits
- Medical Insurance - we pay 70% of the premium for employees & 30% for dependents
- Dental Insurance
- Flexible Spending Account & Health Reimbursement Account
- Employer paid Vision, Life, AD&D, LTD, & STD
- 401k Pre-Tax & Roth Retirement Plans - we contribute 3% pre-tax whether you contribute or not
- Flexible Time Off
- Stock options assigned for all new employees
- 12 weeks of paid Parental Leave & 6 weeks of paid leave for pregnancy loss
- Remote first organization - flexible work schedule. We care about outcomes, more than how many hours you work.
- VERY inclusive culture - we really want you to express your authentic self
- Strongly encourage professional development - we’ll help you foot the bill
Compensation
This position is exempt and the anticipated annual salary range for this position is $100,000 USD.
Actual compensation is based on a range of factors including the candidate's skill set, experience, education, certifications, and training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For U.S. candidates, Chain.io participates in E-Verify.
E-Verify Participation Poster
Right To Work Poster
remote work
-
Customer Success Manager
1 week ago
Philadelphia, Pennsylvania, United States ROAR for Good Full timeAbout ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring the safety of employees at the touch of a button. By equipping sectors such as hospitality and healthcare with wearable panic...
-
Customer Success Manager
1 week ago
Philadelphia, Pennsylvania, United States ROAR for Good Full timeAbout the Company: Welcome to ROAR for Good, a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology, designed for bi-directional protection, aims to safeguard vulnerable employees at the touch of a button. By equipping sectors such as hospitality and healthcare with...
-
Customer Success Manager
1 week ago
Philadelphia, Pennsylvania, United States ROAR for Good Full timeAbout ROAR for Good: ROAR for Good is a pioneering technology firm dedicated to improving workplace safety through innovative solutions. Our state-of-the-art panic alarm technology provides bi-directional protection, ensuring at-risk employees are safeguarded at the press of a button. By equipping sectors such as hospitality and healthcare with wearable...
-
Customer Success Manager
1 month ago
Philadelphia, United States Clarivate Analytics US LLC Full timeClarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this role, you will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as `well providing optimal customer experience. You will have a...
-
Manager - Customer Success
3 months ago
Philadelphia, United States The Ladders Full timeAbout ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons,...
-
Regional Manager of Customer Success
3 days ago
Philadelphia, Pennsylvania, United States Canonical - Jobs Full timeJob OverviewCanonical stands as a premier provider of open-source software and operating systems tailored for the global enterprise and technology sectors. Our flagship platform, Ubuntu, is extensively utilized in transformative enterprise projects encompassing public cloud, data science, artificial intelligence, engineering innovation, and the Internet of...
-
Regional Manager of Customer Success
1 week ago
Philadelphia, Pennsylvania, United States Canonical - Jobs Full timeJob OverviewCanonical is a prominent provider of open-source software and operating systems, catering to the global enterprise and technology sectors. Our flagship platform, Ubuntu, is extensively utilized in transformative enterprise projects, including public cloud, data science, AI, engineering innovation, and IoT. We serve a diverse clientele, including...
-
Accounts/Customer Success Manager
2 months ago
Philadelphia, United States Impilo Full timeRole Summary: We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of...
-
Customer Success Regional Team Manager
4 weeks ago
Philadelphia, United States Canonical - Jobs Full timeJob DescriptionJob DescriptionCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading...
-
Customer Success Strategist
13 hours ago
Philadelphia, Pennsylvania, United States Uniphore Technologies Inc. Full timeJob SummaryUniphore Technologies Inc. is seeking a seasoned professional to lead our Customer Care team as the Director of Customer Experience. As a key member of our leadership team, you will be responsible for driving customer success and retention across our mid-market and enterprise clients.Key ResponsibilitiesHire, train, and retain a team of...
-
Customer Success Executive
1 week ago
Philadelphia, Pennsylvania, United States Jobot Full timeJoin a leading AI-driven service provider dedicated to enhancing the educational experience for students, faculty, and staff.Salary: $130,000 - $150,000 annuallyAbout Us:We are a software company focused on higher education, collaborating with over 150 institutions globally. Our solutions are tailored to assist colleges and universities in attracting,...
-
Director, Customer Success
1 month ago
Philadelphia, United States NBME Full timeJob DescriptionJob DescriptionPOSITION OVERVIEWNBME® is seeking a Director, Customer Success to provide NBME customers, partners, and other stakeholders with proactive and personalized care related to the use of NBME's portfolio of products and services. The Director, Customer Success leads a team that supports each stage of the customer's journey...
-
Customer Success Associate
2 weeks ago
Philadelphia, United States 4 Walls Inc. Full timeJob DescriptionJob DescriptionSalary: $45-50kThis role is ONLY open to candidates residing in the following states: DE, NJ, and PA.Customer Success AssociateDo you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer...
-
Customer Success Advocate
13 hours ago
Philadelphia, Pennsylvania, United States Respage Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Success Associate to join our team at Respage. As a key member of our Customer Success team, you will play a critical role in ensuring our customers achieve their goals and maximize the value of our products.Key ResponsibilitiesProvide Exceptional Customer Support: Respond to customer...
-
Vice President of Customer Success
1 week ago
Philadelphia, Pennsylvania, United States PhillyTech, LLC. Full timeCompany Overview PhillyTech, LLC is an innovative SaaS company that has developed a platform for managing content creators, aimed at enhancing communication between brands and their creators, minimizing administrative expenses, and effectively monitoring campaign outcomes. This role presents a unique opportunity to become part of a dynamic team recognized...
-
Head of Customer Success Operations
3 days ago
Philadelphia, Pennsylvania, United States PhillyTech Full timeJob OverviewPhillyTech is a rapidly expanding SaaS company that has developed an innovative platform for managing content creators, enabling brands to enhance communication, minimize administrative overhead, and effectively monitor campaign outcomes.This is a remarkable opportunity to become part of a dedicated team recognized for excellence, having received...
-
Vice President of Customer Success
1 week ago
Philadelphia, Pennsylvania, United States PhillyTech Full timeJob OverviewPhillyTech is a rapidly expanding SaaS organization that has developed an innovative platform designed to enhance the collaboration between brands and their content creators. Our mission is to simplify communication, minimize administrative expenses, and provide effective tracking of campaign outcomes.This is a remarkable opportunity to become...
-
Customer Success Specialist
2 months ago
Philadelphia, United States Force Brands Full time*** THIS IS NOT A POSITION WITH FORCEBRANDS *** Role Overview The mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety...
-
Customer Success Specialist
3 months ago
Philadelphia, United States ForceBrands Full time*** THIS IS NOT A POSITION WITH FORCEBRANDS ***Role OverviewThe mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety and...
-
Customer Success Specialist
2 months ago
Philadelphia, United States ForceBrands Full time*** THIS IS NOT A POSITION WITH FORCEBRANDS ***Role OverviewThe mission of the Customer Success Specialist (CSS) is to ensure the operational success at our customer locations within their coverage area. Engaging with existing and new customer store teams, this is a hands-on field role that will work across multiple functional areas such as food safety and...