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Customer Service Representative

3 months ago

Philadelphia, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working toward our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This pay for this position starts at $16.00 / hour.

This position is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.

In addition to this compensation, we offer a comprehensive benefits package which includes:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

We are hiring for the following schedule:

  • Thursday, Friday, Saturday, Sunday, Monday 7:00 AM - 3:00 PM
Responsibilities:

We are hiring now for immediate openings. Responsibilities include:

  • Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply
  • Welcome members to the facility when they exit the bus or arrive on the lot
  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
  • Assist members with questions and concerns to minimize counter visits
  • Communicate customer service issues to management
  • Ensure that hang-tag information is completed correctly
  • Maintain clean low mileage fleet mix requirements
  • Maintain Emerald Aisle for cleanliness
  • Thank member for their business
  • Provide upgraded vehicles on request
  • Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age.
  • Must have a minimum of 2 years of retail customer service experience.
  • Must have a valid driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be living within a reasonable commute of no more than 30 minutes to the location listed above within 30 days of anticipated start date
  • Must be able to work the following schedule:
    • Thursday, Friday, Saturday, Sunday, Monday 7:00 AM - 3:00 PM