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Digital Consultant

2 months ago

Lansing, United States Shift Digital Full time

Birmingham, Michigan

Digital Consultant (Bilingual French/English)

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

This position is an entry-level role within Shift Digital with many opportunities for advancement. In this role you will be exposed to client management and Shift Digitals proprietary technology solutions.

Shift Digital offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more

Provide support in French and English for dealerships enrolled in the Dealer Digital Program

Build relationships withdealership clientsremotely via phoneandemail

Work with certified vendors to process dealership requests such as enrollments, cancellations,or upgrades

Draw key insights from analyticstomake product and service recommendations

Troubleshoot technical challenges on behalf of clients

Manage and maintain brand compliance standards

Attend weekly account status meetings to provide updates from Dealer Support team

Complete digital health assessmentsand program growth outreachesas needed

Log client information in Salesforce CRM

Communicatewith account team to troubleshoot issues, provide reporting, and update client records

Brief field team members on client history on an as needed basis

Manage a multitude of tasks in a timely fashion

DesiredExperience& Qualifications

Fluency in French Canadian dialect is a requirement

BachelorsDegree required (Focus in Marketing, Business,orCommunicationsarepreferred)

1-3 years of relevant industry experience (Marketing, Communications,or Automotive)OR experience in an internship or on-campus organization

Comfortable working with unfamiliar technology related to the digital space (ieSalesforce, Lead Management Tools, Websites,etc)

An ability to work independently but also be a team player

Time management skillsand organization

Ability to work well in a fast-paced environment

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