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Senior Business Analyst

2 months ago

Lansing, United States Randstad Digital Americas Full time

Job Description:

  • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
  • Ability to obtain and report business and technical requirements
  • Facilitate review sessions to discuss projects
  • Excellent customer and communication service skills
  • Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
  • Disseminate information effectively to all technical teams, customers, and technical managers
  • Understand a large (enterprise) and complex network environment
  • Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings.
  • Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video.
  • Manage multiple projects based on Agency assignments.


Skills, Experience and Education:

  • Bachelors Degree, Required
  • Organization and Prioritization skills are Mandatory
  • Communication and Interpersonal skills are Mandatory
  • Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
  • Minimum 1-3 years experience with Clarity is Preferred
  • Minimum 3-5 years experience with Microsoft Project and Excel is Required
  • Minimum 2-3 years experience with DevOPs is Preferred
  • Minimum 3-5 years experience with Remedy/Helix is Required
  • Minimum 3-5 years working within a Telecommunications environment is Required
  • Minimum 3-5 years experience in a large Enterprise setting is Required
  • Minimum 3-5 years work experience with multiple network platforms is Required
  • Minimum 3-5 years working with multiple network lines of service is Required
  • Minimum 5+ years dealing with customers is Required