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PFB Customer Service Resolution Specialist
3 days ago
The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires. Contacts may be initiated by customers fax mail email work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues. Our goal is to resolve all of the patient's concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient. Responds to patient inquiries via incoming phone calls, emails or messages Provides information about financial assistance for patients notably uninsured/under-insured patients. Performs analysis of billing process to determine what if any amount is patient responsibility. Resolves patient responsibility balances through proven debt collection techniques. Provides optimum customer service including quality assurance for all patient inquiries Performs the following Contact Center functions: answer calls, respond to email, meet performance expectations. Performs computerized data entry. In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range: $16.64 - $25.79 Hourly MINIMUM REQUIREMENTS Education: High School Graduate or Equivalent. Experience: 1 year relevant experience preferred. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
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PFB Cust Svc Resolution Spec
1 month ago
Charlottesville, United States Commonwealth of Virginia Full timeThe Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’ inquiries...
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Customer Service Resolution Specialist
1 month ago
Charlottesville, United States Commonwealth of Virginia Full timeThe Customer Service Resolution Representative handles and resolves customer questions complaints patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers’...
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CBO Resolution Specialist
2 weeks ago
Charlottesville, Virginia, United States University of Virginia Full timeUniversity of Virginia CBO Resolution Specialist Charlottesville , Virginia Apply Now The Central Billing Office (CBO) Insurance Resolution Specialist handles and resolves all Insurance billing follow up and denial issues to ensure all facilities within UVA Health System receives correct reimbursements from insurance companies. They are responsible of...
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Customer Service Resolution Specialist
5 days ago
Charlottesville, United States UVA Health Full timeProvides financial counseling for patients notably uninsured/under-insured patients. Performs analysis of billing process to determine what if any amount is patient responsibility. Resolves patient responsibility balances through proven debt collection techniques. Provides optimum customer service including quality assurance for all patient...
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Cbo Insurance Resolution Specialist
2 weeks ago
Charlottesville, United States UVA Health Full timeThe Central Billing Office (CBO) Insurance Resolution Specialist handles and resolves all Insurance billing follow up and denial issues to ensure all facilities within UVA Health System receives correct reimbursements from insurance companies. They are responsible of ensuring all claims billed are in compliance with all federal and state requirements and...
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Cbo Insurance Resolution Specialist
3 weeks ago
Charlottesville, United States UVA Health Full timeThe Central Billing Office (CBO) Insurance Resolution Specialist handles and resolves all Insurance billing follow up and denial issues to ensure all facilities within UVA Health System receives correct reimbursements from insurance companies. They are responsible of ensuring all claims billed are in compliance with all federal and state requirements and...
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CBO Insurance Resolution Specialist
1 month ago
Charlottesville, United States Commonwealth of Virginia Full timeThe Central Billing Office (CBO) Insurance Resolution Specialist handles and resolves all Insurance billing follow up and denial issues to ensure all facilities within UVA Health System receives correct reimbursements from insurance companies. They are responsible of ensuring all claims billed are in compliance with all federal and state requirements and...
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Revenue Cycle Insurance Resolution Specialist-1
3 weeks ago
Charlottesville, United States Commonwealth of Virginia Full timeThe Central Billing Office (CBO) Insurance Resolution Specialist handles and resolves all Insurance billing follow up and denial issues to ensure all facilities within UVA Health System receives correct reimbursements from insurance companies. They are responsible of ensuring all claims billed are in compliance with all federal and state requirements and...
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Customer Experience Associate
2 weeks ago
Charlottesville, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolut Customer Experience, Associate, Customer Service, Experience, Retail, Automotive
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Customer Service Representative
1 month ago
Charlottesville, United States The University of Virginia Full timeThe Customer Service Resolution Representative handles and resolves customer questions complaints patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient
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Customer Service Representative
2 weeks ago
Charlottesville, Virginia, United States The University of Virginia Full timeThe Customer Service Resolution Representative handles and resolves customer questions complaints patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient
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Help Desk Support Service Specialist
4 weeks ago
Charlottesville, United States General Dynamics Information Technology Full timeType of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: SCA Job Qualifications: **Skills**:Help Desk Support, Information Technology (IT) Systems, Troubleshooting Certifications: **Experience**: 7 + years...
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Customer Service
2 weeks ago
Charlottesville, Virginia, United States Correct Craft Full time**Customer Service** 728 W Patton St, Monticello, AR 71655, USA Full-time **Company Description** SeaArk Boats has been in business since 1992 and joined the Correct Craft team in early 2016. Our team is comprised of over 150 men and women who know the importance of a well-built product working together to create boats that will last a lifetime and provide...
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Customer Service
1 month ago
Charlottesville, United States Correct Craft Full time**Customer Service** * 728 W Patton St, Monticello, AR 71655, USA * Full-time **Company Description** SeaArk Boats has been in business since 1992 and joined the Correct Craft team in early 2016. Our team is comprised of over 150 men and women who know the importance of a well-built product working together to create boats that will last a lifetime and...
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Customer Service Advisor
2 months ago
Charlottesville, United States Virginia Lube Full timeJob DescriptionJob DescriptionA Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations, and communicating orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with customers to...
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Customer Service Representative
3 weeks ago
Charlottesville, United States Work With Your Handz Full timeNow hiring a Customer Service Representative!!!Are you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS, where our outstanding reputation is the result of a...
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Customer Service Representative
1 month ago
Charlottesville, United States Work With Your Handz Full timeJob DescriptionJob DescriptionNow hiring a Customer Service Representative!!!Are you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments?As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS, where our...
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Imagery Analyst, Mid
1 month ago
Charlottesville, United States Clear Resolution Full timeOPPORTUNITIES TO IGNITE YOUR PASSION , CRC services include Intelligence Analysis, Business Management, Cyber Operations, and Information Technology Consulting Services to the Department of Defense (DoD), Intelligence Community (IC) and other Federal Agencies. We offer a wide range of career opportunities and exceptional benefits. JOB SUMMARY : CRC is in...
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Customer Specialist
3 weeks ago
Charlottesville, United States CarMax Full time7290 - Charlottesville - 1448 Richmond Rd, Charlottesville, Virginia, 22911 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless...
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Help Desk Support Service Specialist
1 week ago
Charlottesville, United States General Dynamics Information Technology Full timeHelp Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how...