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Customer Service Represenative
3 months ago
Key Responsibilities:
- Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.
- Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.
- Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.
- Check-in and check-out patients, ensuring all necessary paperwork is completed.
- Process payments, issue receipts, and handle any billing inquiries.
- Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.
- Provide clients with information about services, products, and aftercare instructions.
- Assist with the coordination of patient flow to ensure smooth operation of the clinic.
- Perform general office duties such as filing, faxing, emailing, and managing office supplies.
- Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.
- Assist in maintaining the cleanliness and organization of the reception area.
- Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.
- Adhere to all clinic policies, procedures, and safety protocols.
The Veterinary Receptionist position requires availability during the following hours:
- Monday to Friday: 8:00 AM to 5:00 PM
- Saturday Rotation: Every third Saturday from 8:00 AM to 12:00 PM
Flexibility is essential, as the schedule may vary slightly based on clinic needs. Candidates must be available for occasional additional hours to cover for team members or during busy periods.
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- 401(k) Retirement
- Paid time off and holidays.
- Annual Uniform Allowance
- Employee discounts on veterinary services and products.
- Opportunities for professional development and career advancement.
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
•Comprehensive medical, dental, and vision insurance
•401(k) matching
•Generous holidays and paid time off
•Career development programs
•Robust health and wellness initiatives
•Employee referral bonus programs and much more
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.
