Compliance Onboarding Project Manager

3 weeks ago


Austin, United States CSC Full time

JOB DESCRIPTION

Compliance Onboarding Project Manager

Any CSC United States Location (Onsite)

Monday-Friday, 9am-6pm

The Compliance Onboarding Project Manager partners with our compliance teams, sales teams and others to ensure a smooth transition for new clients of CSC'S Registered Agent, Annual Reports, and Business License services. As a Project Manager, you will be responsible for the oversight of large scale onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus.

Some of the things you will be doing:

  • Working closely with multiple business areas to deliver on high volume projects
  • Ensuring the highest levels of productivity, service, and customer satisfaction
  • Coordinating and facilitating customer communication for some of top tier client onboardings
  • Overseeing multiple aspects of current onboarding projects
  • Participating in discussions related to process improvements and collaborating with team members to do the same
  • Partnering with sales and customers to ensure proper expectations are set
  • Acting as a resource for escalated customer communication
  • Communicating updates relating to onboarding projects to the team
What technical skills, experience, and qualifications do you need?
  • At least 2-3 years of customer service experience
  • Ability to multi-task and prioritize multiple projects of high importance
  • Effective written and verbal communication skills
  • Proficiency with MS Office, especially Excel
  • Proven ability to lead peers through actions and influence
  • Superb organizational and time management skills
  • Strong analytical and problem-solving skills
  • An understanding that his/her success is interdependent with the success the team
  • Ability to thrive in a high volume, deadline driven environment
  • Attention to detail
Preferred Qualifications:
  • Management experience in a fast-paced administrative environment
  • Legal compliance experience
  • Business to business customer service experience
  • Salesforce experience a plus

Candidates for this position must be eligible to work in the country without sponsorship

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