Vp Account Management

1 month ago

Austin, United States Ouro Full time

**About the Company**:
Ouro is a global, vertically-integrated financial services and technology company dedicated to the delivery of innovative financial empowerment solutions to consumers worldwide. Ouro’s financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.

Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks so they can manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.

Ouro is looking for a **VP Account Management / Onboarding** to play a crucial role in driving the growth and success of our business while also expanding the Ouro brand worldwide. As a senior member of our project team, you will lead cross-functional teams to manage products end-to-end in a collaborative effort between product, sales, legal and operations teams. Within this role you will be encouraged to challenge processes and colleagues to find innovative solutions to maximize the value of the partnership. You will work on a wide portfolio of large fast-growth merchants with a focus in the Travel, Sport, Leisure & Lifestyle verticals. Starting from when our Business Development Partnership Team finalizes a partnership contract and hands the relationship over to you, you will be responsible for:
**What you will bring**:

- Ability to build and maintain strong relationships with clients, understanding their needs, and ensuring satisfaction.
- Passionate about learning and working with a wide portfolio of partners in the payments industry.
- Eager to identify commercial opportunities and drive discussions with customers.
- Strong time management skills with a focus on driving outcomes.
- Ability to lead a project by motivating a team, driving collaboration and ensuring alignment on outputs and timelines.
- Problem-Solving: Aptitude for identifying issues, analyzing root causes, and implementing solutions to overcome project challenges.

**Responsibilities**:

- Overseeing and steering the onboarding process through to BAU
- Develop comprehensive project plans outlining objectives, timelines, milestones, and resource requirements.
- Run customer facing whiteboard sessions with product to define product requirements and define project scope, goals, and deliverables in collaboration with stakeholders and customers expectations.
- Allocate resources efficiently to meet project requirements within budget constraints.
- Interacting with other internal team members and stakeholders (sales, legal, finance, card operations, compliance, marketing etc) as well as customers to gather input and information, communicate progress and manage delivery
- Conduct risk assessments and develop mitigation strategies to address potential issues.
- Coordinate with resource managers to ensure availability of necessary skills and expertise.
- Monitor resource utilization and adjust allocations as necessary to keep the project on track.
- Conduct post-project reviews to evaluate performance against objectives and identify areas for improvement.
- Ensure client satisfaction and loyalty by addressing concerns during the build through to BAU ensuring the relevant marketing plans are being executed
- Ensure client and partner satisfaction and loyalty by addressing concerns and delivering a seamless onboarding process.
- Work closely with operational functions to provide a world-class customer experience.
- Own ultimate responsibility for retaining and expanding the customer’s use of the OURO’s products. Identify new opportunities, and collaborate with the sales teams to ensure growth attainment.
- Engaging in cross-functional initiatives and projects within a fast-paced, highly entrepreneurial environment, granting you significant autonomy.
- The development of processes surrounding the successful onboarding of new partners and as the need to onboard more partners grows you will build a team to support this growth utilizing the successful onboarding processes and techniques you have developed.

**Qualifications**:

- 15+ years of experience in a client-facing, commercial role, preferably in project or account management, consulting, or the payments industry.
- Based out of our Austin Office.
- Full professional proficiency in English; fluency in other languages is a plus.
- Willingness to travel internationally as needed.
- Bachelor's degree in business administration, project management, or related field (Master's degree preferred).
- Project Management Professional (PMP) certification or equivalent preferred.
- Proven experience in project management, with a track record of successfully delivering projects on time and within budget.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in project ma

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