Collections Manager

4 weeks ago

North Easton, United States The Ladders Full time
Job Type

Full-time

Description

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model.
We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow. Shop Local. Bank Local. Work Local.

Position Summary

The Collections Manager oversees the collections operation for all residential, consumer and commercial loans for the Bank, ensuring the collections process adheres to state and federal laws and internal Bank policies. The Collections Manager should be well versed on the state and federal collections laws that are in place, including the Fair Debt Collection Practices Act (FDCPA), as well as investor, participation, private mortgage insurance and SBA collection guidelines. Handling, compilation, sorting, verifying accuracy of data and reporting is a vital part of the position. This role would have the ability to work a hybrid schedule of 2 days in office (Tuesdays & Thursday) and 3 days at home (Monday, Wednesday & Friday).

Essential Job Functions

The essential functions include, but are not limited to the following:
• Manages the Bank's collection activities.
• Manages collections on loans serviced for others including Freddie Mac.
• Monitors the status of delinquent loans and directs the follow-up with customers.
• Recommends repossession and foreclosures.
• Coordinates legal action with attorneys.
• Reviews payment lists and maintains departmental files.
• Ensures that Bank reporting to the credit bureaus is accurate.
• Recommends and implements resolutions on customer concerns with credit reporting.
• Ensures that all customers are contacted regarding delinquent accounts according to schedules established by the Bank or investors by telephone, letters, and personal visits.
• Recommends and negotiates payment modifications as appropriate.
• Researches lost checks and payments and recommends account updates based on research.
• Prepares reports on delinquency for management, relevant committees, and Board level reporting.
• Ensures that all collection activities are properly conducted and documented.
• Files small claims actions and represents the Bank at court proceedings on delinquent or charged off loans.
• Monitors and manages accounts with customers in bankruptcy.
• Obtain appraisals on delinquent real estate or other real estate owned (OREO) per policy.
• Manage OREO per Bank policy.
• Manages the monitoring of delinquent real estate taxes per Bank procedures.
• Manages the sale of repossessed collateral per Bank policy.
• Prepares for and participates in collection meetings as requested.
• Manages, prepares, and presents all relevant reports to the Managed Assets Committee.
• Acts as subject expert in collaborating with risk partners and external auditors.
• Continually reviews and makes recommendations on department and bank processes, procedures, and policies to ensure ongoing compliance and efficiencies.
• Maintains thorough knowledge and understanding of Bank policies, procedures, guidelines, and philosophies. Ensures compliance with all applicable federal, state, and local regulations.
• Other duties as assigned from time to time, including assisting in loan servicing activities.

Requirements

Knowledge, Skills & Abilities
• Bachelor's degree in a relevant field.
• Minimum of 7 years collections experience within the banking industry required.
• Knowledge of Fannie Mae, Freddie Mac guidelines, SBA and investor participation servicing and collections required.
• Prior experience with utilizing third party collections software, CARM-Pro a plus.
• Established ability to work independently and problem solve.
• Strong verbal, written, and human relations skills.
• High level of attention to detail and the ability to meet deadlines.
• Strong verbal and written communications skills with the ability to handle tough customer situations with tact and professionalism.
• Bi-lingual a plus.

Physical Demands

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

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