Patient Access Service Representative
2 months ago
**Job Description**
It is not in our DNA to hire smart people and tell them what to do. We thrive on our skills and knowledge and act as a team of people where everyone can perform in their area of excellence.
**About the role**
Our job is to boost other teams' productivity by providing them proper tools, conducting knowledge-sharing sessions, and supplying them with solutions they need to work effectively on our UI. You will be responsible for implementing core mechanisms used across the whole Dynatrace UI.
You can choose the challenge that could be the best for you. **Check below for more details.**
W*e offer a hybrid model, a fusion of remote and at-the-office work.*
**EDUCATION:** High School diploma or General Education Degree (GED), or an equivalent combination of relevant education and experience. **EXPERIENCE**: Preferred minimum of one (1) year medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery. * Knowledge of office management practices, including billing and scheduling within healthcare.
* Knowledge of basic computer familiarity and experience and the a bility to operate basic office equipment.
* Skill in evaluating patients needs or following up with a care-giver and then providing follow up support to patients.
* Ability to read or listen and comprehend simple instructions, short correspondence, and memos.
* Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
* Ability to read and interpret documents such as safety rules, procedure manuals, and governmental regulations.
* Ability to effectively present information and respond to inquiries or complaints from patients and/or their representatives and the general public.
* Ability to provide excellent customer service via phone and walk-ins.
* Ability to interpret and explain insurance benefits and patient financial responsibility.
* Ability to apply common sense understanding to carry out simple/detailed written or oral instructions.
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