Customer Success Manager, Mid-Market
2 months ago
About Our Client
The hiring company is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and the company is growing quickly. In order to continue building an engaging and dynamic organization, the company is committed to giving everyone the support they need to do great work.
About The Role
The job requires a seasoned Customer Success Manager to grow relationships with our Mid-Market-level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with the hiring company. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We’re looking for the perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers.
Responsibilities
Develop Mid-Market accounts into our highest value customers who are strong advocates and promoters of our software
Quarterback complex software implementations for top accounts
Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
Help design processes, structures, and tools to effectively scale account management best practices
Provide day-to-day guidance and support to managed accounts
Massively expanding customer value by working closely with customer sales teams
Collaborate with the Product team to improve the experience for the hiring company's users on products sold
Requirement
Significant experience in Mid-Market and strategic account management or direct sales
Experience owning, delighting, and growing top accounts
Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
Good listener who can understand customer needs and communicate the hiring company’s value proposition
Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding quota
Experience with Salesforce preferred
Ability to get into the weeds and solve problems independently
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Technically fluent
Benefits
The benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, the company prioritizes family and personal well-being through professional development, parental leave, and a flexible time off policy.
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