Current jobs related to Customer Success Manager, Mid-Market - Austin - Invicti Security

  • Customer Success Manager for Mid-Market Clients

    2 weeks ago

    Austin, Texas, United States Drivingcustomersuccess Full time

    Mid-Market Customer Success ManagerAs a vital member of our team, the Mid-Market Customer Success Manager will ensure that our esteemed clients achieve their desired results. Your dedication to customer satisfaction and commitment to excellence will empower you to cultivate robust relationships, comprehend client requirements, and proactively uncover avenues...

  • Customer Success Manager for Mid-Market Accounts

    2 weeks ago

    Austin, Texas, United States Envoy Full time

    Become a Key Player at Envoy as a Mid-Market Customer Success ManagerOversee client accounts throughout their entire journeyWork in tandem with various internal teamsEmpower clients to realize significant value with Envoy's solutionsSpot and pursue growth opportunities within your portfolioWe are looking for individuals with a minimum of 3 years in...

  • Mid-Market Client Success Specialist

    2 weeks ago

    Austin, Texas, United States Drivingcustomersuccess Full time

    Mid-Market Customer Success ManagerAs a Mid-Market Customer Success Manager, you will be instrumental in ensuring that our esteemed clients realize their objectives. Your dedication to customer satisfaction and commitment to excellence will empower you to cultivate robust relationships, comprehend client requirements, and proactively uncover avenues for...

  • Customer Success Lead for Mid-Market Segment

    2 weeks ago

    Austin, Texas, United States Envoy Full time

    Become a Vital Part of Envoy as a Mid-Market Customer Success ManagerOversee and nurture client relationships throughout their journeyWork in tandem with various departments to ensure client satisfactionEmpower clients to derive maximum value from Envoy's offeringsSpot and pursue growth opportunities within your assigned accountsWe are looking for...

  • Customer Success Manager, Mid-Market

    2 weeks ago

    Austin, United States EvenUp Full time

    Job DescriptionJob DescriptionEvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks their legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with...

  • Customer Success Manager, Mid-Market

    1 month ago

    Austin, Texas, United States Invicti Security Full time

    Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti's products Netsparker and Acunetix bring security and development teams together to protect company data from...

  • Customer Success Manager, Mid-Market

    2 weeks ago

    Austin, United States LogicMonitor Full time

    What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office. Are you a high-achieving...

  • Customer Success Manager

    4 weeks ago

    Austin, United States Deskpro Full time

    Job DescriptionJob DescriptionWe are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a...

  • Customer Success Manager

    2 months ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have...

  • Customer Success Manager

    3 months ago

    Austin, United States Deskpro Full time

    Job DescriptionJob DescriptionWe are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a...

  • Customer Success Manager

    3 months ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users.Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe you have...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Deskpro Full time

    Job DescriptionJob DescriptionWe are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Deskpro Full time

    We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. This is a hybrid role and will require three days a week in the office. Are you a high-achieving...

  • Account Manager, Mid Market

    1 month ago

    Austin, Texas, United States Meta Full time

    Join the Mid-Market team at Meta and play a pivotal role in connecting small and medium businesses globally with their customers through our advertising solutions. As a Mid-Market Account Manager, you will leverage your knowledge of digital media, communication skills, and analytical abilities to expand both your clients' businesses and your own portfolio....

  • Business Development Manager, Mid Market, Revenue Growth

    5 days ago

    Austin, Texas, United States Procore Technologies Full time

    About the RoleWe're seeking a highly motivated and results-driven Sales Executive to join our Mid Market team at Procore Technologies. As a Sales Executive, you will be responsible for driving revenue growth and expanding our customer base in the Mid Market segment.Key ResponsibilitiesDevelop and execute a sales strategy to acquire new customers and expand...

  • Mid-Market Sales Executive

    4 hours ago

    Austin, Texas, United States DevRev Full time

    About the RoleAt DevRev, we're seeking a highly skilled and experienced Mid-Market Sales Executive to join our team. As a key member of our sales organization, you will be responsible for driving revenue growth and expanding our customer base in the mid-market segment.Key ResponsibilitiesProspect and nurture larger named accounts, including SMB and...

  • Senior Customer Success Manager

    3 months ago

    Austin, United States Recurly Full time

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Mid-Market Sales Executive

    13 hours ago

    Austin, Texas, United States ProCore CPA Full time

    Job DescriptionWe're seeking a highly skilled Mid-Market Sales Executive to join our Public Sector team at Procore. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the public sector market.Key Responsibilities:Prospecting and Qualification: Timely follow up and qualification of new prospects...

  • Senior Customer Success Manager

    2 weeks ago

    Austin, United States Recurly Full time

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

Customer Success Manager, Mid-Market

1 month ago

Austin, United States Invicti Security Full time

Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA). 

Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.

Who You Are:

You are a customer-focused professional with at least 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 

What You’ll Be Doing:

  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks

 What You'll Need:

  • A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • Experience building relationships with clients
  • Familiarity with managing customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations 

 Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office.  We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding  parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting 


We Value Adult/Life Balance:

Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered

Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice 

Paid Birthday Off: Take your birthday off to celebrate you


We Value You:

Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.