Pakistan Country Success Manager

1 month ago

Northampton, United States System One Full time

SystemOne is seeking a Country Success Manager to provide support for/and lead the use, adoption, and improvement of our infectious disease monitoring and notification network in Pakistan. The position is located in Islamabad and requires close coordination between the Ministry of Health and our global support team.

Applicant Requirements & Skills:

  • Bachelor's degree in a relevant field (e.g., Public Health, Business Administration).
  • Experience in project management and customer success, preferably in the health sector.
  • Familiarity with SaaS products and healthcare technology.
  • Strong communication skills, fluency in English and local languages.
  • Willingness and ability to travel extensively within Pakistan.
Key Responsibilities:
  • Project Implementation & Management:
    • Develop and execute project plans for deploying Aspect and Aspect Reporter.
    • Travel to laboratories and health clinics for hands-on training and logistic support.
    • Provide project management services to ensure seamless integration and functionality.
  • Customer Support & IT Management:
    • Respond to IT support requests from the National TB Control Program.
    • Manage information technology equipment, particularly routers, related to Aspect and Aspect Reporter.
  • Strategic Planning & Advisory:
    • Collaborate with the National TB Control Program to understand their functional and reporting needs.
    • Ensure effective integration of our systems into the country's medical information infrastructure.
    • Contribute to strategic business development services for SystemOne.
  • Coordination & Communication:
    • Coordinate with SystemOne employees, contractors, service providers, and customer representatives.
  • Documentation & Reporting:
    • Assist in preparing organizational documents: status reports, project plans, contracts, development plans, and administrative documents.
    • Provide regular updates and reports to both internal and external stakeholders.
About the Organization
SystemOne is a technology business that has served healthcare organizations to reduce the burden of infectious disease since 2013. We employ a team of engaged software professionals that is focused on providing high quality user experiences and facilitating the integration of a heterogenous IT landscape.

Our Customer Experience team prides itself in delivering impactful products to health organizations, utilizing our platforms to help them deliver quality patient care and ultimately improve patient outcomes and save lives.

The Customer Experience team is currently distributed across Europe, Africa & the Americas engaging across multiple cultures and time zones.

This position reports directly to the Director of Customer Experience.

Candidates must embrace SystemOne's Core values:
  • Do good and create lasting value;
  • Make the journey matter;
  • Be worthy of respect;
  • Be pragmatic and keep it simple.
How to Apply:

Use the job advertisement application link:
  • Fill out the required questionnaire
  • Provide a link to (or a copy of) your resume
  • Complete the Predictive Index assessments that will be sent via email upon application submission

We unfortunately can't accept applications that lack the 3 items listed above.

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