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Hotel Front Desk Clerk

3 months ago

Union, United States Holiday Inn Hotel & Suites Cincinnati Downtown Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready
•Mitigate customer complaints as needed

Qualifications

•High school diploma, GED, or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Well-versed in taking telephone calls and handling stressful situations
•Working knowledge of Microsoft Office and reservation management systems