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Compliance Services Team Lead

3 months ago

Wilmington, United States Sovos Compliance Full time
Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges - we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

Don't worry if you don't check all the boxes - apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Compliance Services Team lead is responsible for delivering tax compliance services to large and complex clients, and monitoring Compliance Services Associates (CSA) & Compliance Service Representatives (CSR) participation in training and day-to-day tasks. The Team Lead will oversee task management and quality control related to CSA's clients.

More specifically, you will:
  • Dedicated lead on assigned accounts; client assignments will be 70% of Compliance Services Representatives peers that are in a non-team lead role.
  • Communicate clear instructions to team members.
  • The monitoring of CSA and CSR day-to-day tasks will account for 30% the Team Lead's workload.
  • Determine completion timelines and monitor progress to keep CSA and SCR tasks on track and on schedule
  • Manage the flow of day-to-day tasks and questions
  • Create and distribute reports to direct manager on processing tasks
  • Serve as technical team lead to train new CSA's & CSR as assigned by Supervisor or Manager. Direct support will not exceed 4 CSA and/or CSRs .
  • Provide quality control support in lieu of direct manager.
  • Perform other duties and special projects as assigned
  • Deliver client services utilizing Sovos' Tax Information Reporting proprietary software
  • Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
  • Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions
  • Provide assistance to CSA and/or CSRs in building domain expertise and resolving client issues
  • Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
  • Identify process improvement and/or standardization opportunities; offers suggestions to build internal efficiencies and reduce risk and lead internal process improvement projects
  • Foster continuous improvement efforts; offer ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
  • Develop re-usable documentation and training material; leads training sessions
  • Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions
What We Need From You:
  • Bachelor's degree or equivalent related work experience
  • Minimum of 1-2 years of experience in a client support / services capacity
  • Minimum of 1-2 years of experience in Sovos' Tax Information Reporting proprietary software
  • Excellent time management, decision making, and organizational skills
  • Detail oriented and ability to work independently in a fast-paced environment
  • Excellent interpersonal and professional communication skills
  • Due to client contractual obligations, the successful candidate will be asked to clear a background check or drug test upon hire
What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside
  • Flexible Time-Off
  • Company Sponsored Health, Dental and Vision Insurances
  • 401(k) plan and company match
  • A variety of leave plans including family and parental leave
  • Bi-Weekly Meeting Free Days
  • Globally recognized Training and Development programs

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries - including half the Fortune 500 - trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on and .
Qualifications