Client Service Analyst-Field Services

2 days ago


Boston, United States Boston Medical Center Full time

POSITION SUMMARY : Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Desk Service Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED : Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred EXPERIENCE: One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus. KNOWLEDGE AND SKILLS: Impeccable customer service skills Must be able to multi-task and prioritize well Experience using ticketing system to track incidents. Service Now knowledge preferred. Excellent writing and communication skills* Demonstrated problem-solving ability Working Knowledge of current PC and mobile computing technology Ability to give verbal instruction patiently to non-technical users Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, - Desktop: Microsoft Office 2013, McAfee Enterprise anti-virus and - Microsoft Explorer 11 - OS: Microsoft Windows Win7, - 10, Linux, Apple iPad, iPhone - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, HTTP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM. Equal Opportunity Employer/Disabled/Veterans #J-18808-Ljbffr



  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY : Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Desk Service Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's...


  • Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: Primarily responsible for implementing, supporting, and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees. Position: Client Service Analyst / Field Services Department: Service Desk Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's...

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