Orthopedic | Patient Services Representative
1 month ago
- Greet patients and visitors with professionalism, embodying the Gritman Way.
- Maintain a positive attitude and collaborate effectively with all departments.
- Monitor call queue and lobby wait times, addressing issues as they arise.
- Protect patient rights by ensuring strict confidentiality in compliance with HIPAA.
- Perform accurate data entry, including patient accounts, insurance information, and appointment scheduling.
- Handle daily deposit reconciliation paperwork and maintain a balanced cash drawer.
- Collect copays and outstanding balances and assist in preparing paperwork for appointments.
- Manage patient portal registrations, respond to medical record requests, and research patient concerns.
- Maintain cleanliness of the reception area and perform opening and closing tasks.
- Education: No requirement, High school diploma or equivalent preferred
- Work Experience: Experience with computers is required.
- Skills: Strong written and verbal communication, customer service, data entry, multi-line phone system management, and cash handling skills.
- Attributes: Positive attitude, ability to work collaboratively and independently, flexibility in adapting to changing situations, and a commitment to exceeding patient and staff expectations.
- Experience in a medical office setting is preferred but not required.
- Population Served: Neonatal, pediatric, adolescent, adult, and geriatric patients of diverse backgrounds.
- Physical Demands: Requires lifting (
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Moscow, Idaho, United States Gritman Medical Center Full time{"title": "Patient Services Representative", "description": "Key ResponsibilitiesGreet patients and visitors with professionalism, embodying the Gritman Way.Maintain a positive attitude and collaborate effectively with all departments.Monitor call queue and lobby wait times, addressing issues as they arise.Protect patient rights by ensuring strict...
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