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Orthopedic Patient Services Coordinator

2 months ago

Moscow, Idaho, United States Gritman Medical Center Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Gritman Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:
  • Greet patients and visitors with a warm and welcoming demeanor, embodying the Gritman Way.
  • Maintain a positive attitude and collaborate effectively with all departments to ensure seamless patient care.
  • Monitor call queue and lobby wait times, addressing issues promptly and efficiently.
  • Protect patient rights by ensuring strict confidentiality in compliance with HIPAA.
  • Perform accurate data entry, including patient accounts, insurance information, and appointment scheduling.
  • Handle daily deposit reconciliation paperwork and maintain a balanced cash drawer.
  • Collect copays and outstanding balances and assist in preparing paperwork for appointments.
  • Manage patient portal registrations, respond to medical record requests, and research patient concerns.
  • Maintain cleanliness of the reception area and perform opening and closing tasks.
Requirements:
  • No formal education requirement, but a high school diploma or equivalent is preferred.
  • Experience with computers is required.
Skills:
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Data entry skills.
  • Multi-line phone system management skills.
  • Cash handling skills.
Attributes:
  • Positive attitude.
  • Ability to work collaboratively and independently.
  • Flexibility in adapting to changing situations.
  • Commitment to exceeding patient and staff expectations.
Preferred Qualifications:
  • Experience in a medical office setting is preferred but not required.
Functional Demands:
  • Requires lifting less than 35 pounds.
  • Bending, stooping, standing, and sitting.
Environmental Conditions:
  • Primarily indoors.
  • Occasional exposure to outdoor elements when managing the clinic entrance.
Organizational Expectations:
  • Uphold a positive and professional representation of Gritman Medical Center.
  • Promote a culture of safety.
  • Maintain a clean, quiet, and compliant work environment.
  • Participate in ongoing quality improvement initiatives.
  • Demonstrate excellent customer service consistent with The Gritman Way standards.