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Orthopedic Patient Services Coordinator

2 months ago

Moscow, Idaho, United States Gritman Medical Center Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Gritman Medical Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Patient Greeting and Support: Greet patients and visitors with a warm and welcoming smile, embodying the Gritman Way.
  • Administrative Support: Maintain accurate records, perform data entry, and assist with appointment scheduling and billing.
  • Communication and Customer Service: Respond to patient inquiries, resolve issues, and provide excellent customer service.
  • Confidentiality and HIPAA Compliance: Protect patient confidentiality and maintain strict adherence to HIPAA guidelines.
  • Cash Handling and Deposits: Manage cash transactions, reconcile deposits, and maintain a balanced cash drawer.
  • Portal Management and Medical Records: Assist with patient portal registrations, respond to medical record requests, and research patient concerns.
  • Environmental and Organizational Expectations: Maintain a clean and organized work environment, adhere to safety protocols, and promote a culture of excellence.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Work Experience: Experience with computers and customer service required.
  • Skills: Strong written and verbal communication, data entry, multi-line phone system management, and cash handling skills.
  • Attributes: Positive attitude, ability to work collaboratively and independently, flexibility, and a commitment to excellence.
Preferred Qualifications
  • Medical Office Experience: Experience in a medical office setting preferred but not required.
Functional Demands
  • Population Served: Neonatal, pediatric, adolescent, adult, and geriatric patients of diverse backgrounds.
  • Physical Demands: Requires lifting, bending, stooping, standing, and sitting.
  • Environmental Conditions: Primarily indoors, with occasional exposure to outdoor elements.