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Customer Service Rep

4 months ago

Crystal Lake, United States Geodis Full time
Customer Service Representative

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
  • Assures proper invoicing of accounts by verifying computer generated invoices.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
  • Performs paperwork associated with orders including the maintenance of customer files.
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
  • Works with management regarding product routing for customers
  • For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.
What you need:
  • Minimum 6 months related experience and/or training
  • Experience with AS400 operating systems and warehouse management systems preferred.
  • PC literate with experience with Microsoft Outlook, Word, and Excel
Bonus if you have:
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
What you gain from joining our team:
  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and paternity leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community.
  • + more
Join our Team
  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
  • Text DELIVER to 88300 to Apply1