Customer Service Professional

3 weeks ago


Schaumburg, United States DQS Inc Full time

Job Objectives Support the Customer Service Manager and the Vice President of Customer Engagement in carrying out the responsibilities of the Customer Service Department efficiently and accurately. Essential Functions Understand the customer service process (K3) and the key activities generated within the process. Service Allocated Customer Base. Contact customers prior to an audit to verify basic data information and create Sales Orders. Send information to planning for the audit date. Facilitate and maintain rapport with assigned customer accounts to identify and address issues, concerns, and additional opportunities. Maintain an accurate database of client contacts and related account data. Coordinate with internal resources to resolve customer problems. Document all communications with clients and auditors in the Dynamics database. Save all email correspondence in EASY. Complete the Post Audit process, prepare for technical review, and set the next audit date. Follow all procedures assigned to the department. Ability to work under pressure, meet deadlines, and multitask. Other tasks may be required with short notification by the Customer Service Manager or the Vice President of Customer Engagement. Experience/Education Required BA/BS Degree. Two to four years of demonstrated customer service skills. Extensive knowledge of Outlook, Dynamics, Microsoft Office Suite, and Dynamics CRM. DQS Inc. is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled. #J-18808-Ljbffr



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