Customer Service Expert

5 days ago


Schaumburg, Illinois, United States Solera Holdings Full time
Customer Service Representative Job Description

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Solera Holdings. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a fair and timely manner
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide informed solutions
  • Meet or exceed performance metrics and quality standards

Requirements:

  • 2+ years of customer service experience in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work in a team-oriented environment
  • High school diploma or equivalent required; degree preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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