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Customer Service Professional
1 month ago
**Customer Service Professional 85581**
* **Please wait...**
**Location:** Schaumburg, IL, US
When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while developing personally and professionally.
**Customer Service Professional Receptionist**
**Primary Responsibilities**
* Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
* Answering incoming calls and greeting customers and potential agent candidates
**Qualifications**
* Associates, or Bachelors degree preferred, or equivalent years of related experience
* The ideal candidate should have 2 or more years of customer service and administrative experience
* Verbal and written communication skills to interact clearly with customers, vendors, and other employees
* Organizational skills to keep accurate records and find important information quickly
* Patience and listening skills to respond appropriately and interact positively with customers
* Strong computer skills with proficiency in the Microsoft Office Suite
* Demonstrated ability to multitask effectively
* Assistance with ad hoc administrative functions to support the General Office
**Training & Development**
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.
**Shift Information**
This is a full-time position Monday through Friday; working a 7.5-hour shift 8:00 AM 4:30 PM during the work week.
**Salary**
Competitive full-time base salary, overtime eligibility plus target bonus
**Benefits**
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
**Career Opportunities**
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
**Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.**
Recognized as one of *Fortunes* Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by our . We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit , our and the page of .J
Job Requisition ID: 85581
**Job Segment:** Underwriter, Social Media, Claims, QC, Customer Service, Insurance, Marketing, Quality
