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Quality Assurance Manager

4 months ago

Orlando, United States RATP Dev USA Full time
Description

Essential Duties and Responsibilities:
  • Working closely with the passengers and key stakeholders to monitor the overall customer experience and quality service provisions through the development and reporting of Key Performance Indicators (KPI's)
  • Developing and implementing internal and external customer satisfaction surveys
  • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
  • Setting customer service standards
  • Investigating and setting standards for quality and health and safety
  • Working with operating staff to establish procedures, standards, systems and procedures
  • Writing management and technical reports
  • Determining training needs
  • Acting as a catalyst for change and improvement in performance and quality
  • Recording, analyzing and distributing statistical information
  • Monitoring performance


Requirements

Must have 3 years of experience working in public transit.

Must have 3 years of experience with audits/quality assurance in transportation industry.

Previous experience in public transit is a huge plus. Knowledge of all departments.