Patient Service Representative
2 months ago
Typical pay range: $20.17 - $26.22 hourly, varies on experience.
Urgent Care - Bend & Prineville, Oregon
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Patient Service Representative
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: December 31, 2012
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY:
The Patient Service Representative (PSR) position is assimilated throughout St. Charles Medical Group encompassing practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. Our PSR's collaborate with clinical staff to assure we are providing our community with comprehensive and compassionate health care.
POSITION OVERVIEW:
The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for accurately recording patient demographics, insurance and billing information at the time of registration.
Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports.
Responsible for processing telephone calls accurately in accordance with established protocols.
Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies.
Performs real time eligibility for insurance benefits.
Maintains all department specific files, programs and recall systems.
Responsible for accurately scheduling patient appointments.
Reconciles daily schedules with appointment reports.
Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.).
Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals.
Ability to work as part of a Care Team with providers and clinical staff.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Mathematical Skills:
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).
Language Skills:
Read, write, speak and understand English.
Computer
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
0
Caregiver Type:
Relief
Shift:
Variable (United States of America)
Is Exempt Position?
No
Job Family:
REPRESENTATIVE
Scheduled Days of the Week:
Shift Start & End Time:
-
Patient Service Representative
4 months ago
Bend, United States Summit Health Inc Full timeThe Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone Patient, Representative, Service, Office Supervisor, Healthcare, Retail, Insurance
-
Patient Services Representative
2 months ago
Bend, United States Mosaik Medical Full timeOpportunityThe Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in-person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies...
-
Patient Services Representative
3 months ago
Bend, United States Mosaik Medical Full timeMosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...
-
Patient Service Representative
3 months ago
South Bend, United States HealthLinc Full time**Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low Health Insurance Premiums! * Retirement Plan with a company match! * Life Insurance * Generous (Paid Time Off) PTO and Holiday Pay! For more, see our website: As a Patient Service Representative, you will be checking patients in and out...
-
Patient Service Representative
2 months ago
Bend, United States St. Charles Health System Full timeTypical pay range: $20.17 - $26.22 hourly, varies on experience.Urgent Care Clinc - Bend South, OregonST. CHARLES HEALTH SYSTEM JOB DESCRIPTIONTITLE: Patient Service RepresentativeREPORTS TO POSITION: Clinic Supervisor/ManagerDEPARTMENT: St. Charles Medical GroupDATE LAST REVIEWED: December 31, 2012OUR VISION: Creating America's healthiest community,...
-
Patient Service Representative
2 months ago
South Bend, United States Joints In Motion Medical Llc Full timeSmall business seeks entry level field patient service representative for South Bend IN area to facilitate delivery, return, fitting, reprocessing and provide use care instruction for the proper DME rehabilitation equipment ordered. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients the benefits details;...
-
Patient Service Representative
3 months ago
South Bend, United States Joints In Motion Medical Llc Full timeSmall business seeks entry level field patient service representative for South Bend IN area to facilitate delivery, return, fitting, reprocessing and provide use care instruction for the proper DME rehabilitation equipment ordered. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients the benefits details;...
-
Patient Service Representative
4 days ago
South Bend, United States Joints In Motion Medical Llc Full timeSmall business seeks entry level field patient service representative for South Bend IN area to facilitate delivery, return, fitting, reprocessing and provide use care instruction for the proper DME rehabilitation equipment ordered. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients the benefits details;...
-
Patient Services Representative
3 months ago
North Bend, United States Waterfall Community Health Center Full time $18 - $21Job Title: Patient Services RepresentativeJob Category: OperationsWage Classification: Hourly/Non-exemptLocation: Various in CB/NBPosition Type/Status: Full-time, benefittedTravel: Minimal (CB/NB)Wage: $17.50 to $21.34 Reports to: Finance ManagerManages Direct Reports: NoHR Review & Approval: 01/05/2024Job DescriptionJob Purpose:The Patient Services...
-
Patient Service Representative
2 weeks ago
Bend, United States Summit Health Inc Full timeJD - About Our Commitment. Total Rewards at Village. MD - Our team members are essential to our mission to reshape healthcare through the power of connection. Village. MD highly values the critical role that health and wellness play in the lives of o Representative, Patient, Service, Retail, Healthcare
-
Patient Service Representative
5 hours ago
Bend, Oregon, United States Summit Health Inc Full timeJob SummaryThe Patient Service Representative - Infusion Scheduler is a key member of the Summit Health Inc. team, responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesPatient Scheduling: Schedule internal procedures, diagnostic tests, and procedures, ensuring accurate...
-
Patient Service Representative Float
19 hours ago
South Bend, Indiana, United States The South Bend Clinic Full timeJob SummaryThe South Bend Clinic is seeking a highly skilled and customer-focused Patient Service Representative Float to join our team. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreets and welcomes patients in a...
-
Patient Service Representative Float
6 days ago
South Bend, Indiana, United States The South Bend Clinic Full timeJob SummaryThe South Bend Clinic is seeking a highly skilled and customer-focused Patient Service Representative Float to join our team. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced healthcare environment.Key ResponsibilitiesGreets and welcomes...
-
Patient Service Representative
4 days ago
South Bend, United States Mary Free Bed Rehabilitation Full timeMary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients...
-
Bend, United States Summit Health Inc Full timeEssential Job functions: - Responsible for greeting patients/family, scheduling patient appointments, scheduling surgeries/procedures outside of Summit facilities, using Epic. Care Link or other surgical center portals/processes. Ensure appropriate a Patient, Surgical, Surgery, Representative, Scheduler, Customer Service, Healthcare
-
Patient Service Coordinator
3 days ago
Bend, Oregon, United States St Charles Health Care Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our Ambulatory Access team at St. Charles Health System. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our clinics and providing exceptional patient care.Key ResponsibilitiesAccurately record patient...
-
Great Bend, United States The University of Kansas Health System Full timePosition TitlePatient Services Representative, Childrens ClinicGreat Bend HospitalPosition Summary / Career Interest:Located at the Great Bend Childrens Clinic.The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic...
-
Great Bend, United States The University of Kansas Health System Full timePosition Title Patient Services Representative, Childrens Clinic Great Bend Hospital Position Summary / Career Interest: Located at the Great Bend Childrens Clinic. The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic...
-
Patient Service Representative SCMG
2 months ago
Bend, United States St. Charles Health System Full timeTypical pay range: $20.57 - $26.74 hourly, varies on experience.Sleep Medicine SCMG - Bend & Redmond, OregonST. CHARLES HEALTH SYSTEM JOB DESCRIPTIONTITLE: Patient Service RepresentativeREPORTS TO POSITION: Clinic Supervisor/ManagerDEPARTMENT: St. Charles Medical GroupDATE LAST REVIEWED: December 31, 2012OUR VISION: Creating America's healthiest community,...
-
Patient Service Representative SCMG
3 weeks ago
Bend, United States St. Charles Health System Full timeTypical pay range: $20.57 - $26.74 hourly, varies on experience. Sleep Medicine SCMG - Bend & Redmond, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Patient Service Representative REPORTS TO POSITION: Clinic Supervisor/Manager DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: December 31, 2012 OUR VISION: Creating America's healthiest...
