Patient Services Representative
2 weeks ago
Job Description
Job Purpose:The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.
Duties:
- Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
- Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
- Ensure new and existing patients’ registration and scheduling needs are met.
- Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
- Complete appropriate forms and enter patient information into the EPIC EHR system.
- Collect patient fees.
- Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
- Answer high-volume calls in a timely manner and direct calls to appropriate staff.
- Copy and scan patient information.
- Review and update FQHC (Federally Qualified Health Center) documents.
- Provide excellent customer service.
- Calling patients for reminder calls
- Scrubbing the charts for patients to be seen in the clinic before the visit.
- Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
- Provide good faith estimates to patients before appointment.
- Offer prompt pay or sliding fee scale.
- Scheduling or canceling patient appointments
- Other related duties may be assigned by the Supervisor.
- Assist with credentialing as needed.
- High School Diploma or GED
- Experience in health care, customer service, or public relations preferred.
- Strong computer skills including experience with Microsoft office software.
- Excellent verbal and written communication, problem solving and organizational skills.
- Understanding of labor law and employment equity regulations
- Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
- Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.
- TB (test upon hire)
- Prolonged periods sitting at a desk working at a computer.
- Able to lift 15 pounds occasionally.
- Able to travel as needed.
- Internal Student Loan Repayment up to $50,000 (for licensed providers)
- Up to $200 per month in student loan repayment for all other employees.
- Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start)
- 7 Paid Holidays
- Medical/Dental/Vision 100% employer paid
- Extra Oral Wellness Benefits for employees who have great risk for oral diseases
- 401K Retirement Plan 6% match
- Short Term Disability - options for long term disability
- $50,000 Life Insurance Policy- options for additional voluntary life
- Health & Fitness Gym Membership Discount
- Active Fit Direct- Access to 5,500 Digital Workout Videos
- Bonusly – Internal Employee Recognition Platform
- Employee Assistance Program (EAP)
- Will Preparation Services, Legal Consultation, Financial Planning Assistance
- Discounted Hearing Program
- Worldwide Travel Assistance Program
- Comprehensive Identity Thief Protection
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