Insurance Client Services Representative

2 months ago

Aurora, United States Highstreet Insurance & Financial Services, Great Plains Full time
Highstreet Insurance & Financial Services, Great Plains is Hiring

We're a relationship-driven independent insurance agency looking for an exceptional Insurance Client Services Representative to join our fast-growing team. Our Client Services Representatives play a vital role in ensuring our clients receive the service they need to properly manage their insurance policies. You are the facilitator of positive and effective relationships with our valued clients and insurance carrier staff.

Who we are:

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. We have a great work-life balance, and we pride ourselves on being community focused and family friendly.

We recognize the importance of our employees health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

What you'll do:

You'll build relationships in and out of the organization, by providing general agency support and support to the agency's clients. You'll be the first point of contact for clients, handling their day-today questions, and other support services. You will assist in the production of new accounts and the retention of existing accounts and provide prompt, efficient, high-quality service to designated accounts in support of Producer activities.
  1. Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewal and/or binders for designated account, as needed, within five days of receipt.
  2. Conducts periodic service calls for designated accounts.
  3. Answers agency phone calls, orders supplies, and conducts general office administration.
  4. Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.
  5. Receives phone calls and office visitors requesting quotes.
  6. Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
  7. Makes minor policy changes for personal lines coverage as requested by the Agent.
  8. Assists with the everyday flow in the agency including emails, downloads, expiration notices and special projects.
  9. Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
  10. Accounting and bookkeeping, as instructed by management.
  11. Performs other functions as assigned by management.
What you'll need to succeed:

You have excellent written and verbal communication skills, enjoy striving towards goals, attentive to the detail, flexible to adjust to the needs of the day/client, and are team oriented.

Requirements:
  1. High School Diploma or equivalent
  2. Active Property & Casualty license or willing to obtain (materials and fees paid by Highstreet)
  3. Excellent communication skills both written and spoken
  4. Proficient in Microsoft Office
  5. High attention to detail
  6. Learn new technology quickly
  7. Flexible
  8. Team oriented

Benefits:
  • Employer Paid Life & AD&D
  • Employer Paid Short- & Long-term disability
  • PTO
  • Paid Holidays
  • 401k with employer match
  • Voluntary Health, Vision, Dental and many other benefits


About Highstreet Insurance & Financial Services, Great Plains:

Based in Grand Island, Nebraska, Highstreet Insurance & Financial Services, Great Plains is a leading full-service insurance agency providing property and casualty, life and health, employee benefits, and crop products and services. From offices located throughout Nebraska, Highstreet's vast network of specialists provides peace of mind on what matters most and helping our customers protect their legacies.

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