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Credit and Collections Manager
2 months ago
Credit and Collections Manager Responsibilities
Develop and implement credit policies and procedures to minimize risk and ensure the company's collections are efficient and effective.
Oversee the entire credit granting process, from credit application to approval and periodic credit reviews.
Manage the collections process for overdue accounts, including negotiating payment plans with delinquent customers.
Monthly Statements and Notices of Intent to Lien
Monthly preparation and mailing of Intent to Lien documentation
Monitor and report on the status of outstanding debts and the performance of the credit and collections team.
Reconcile customer disputes as they pertain to payment of outstanding balances
Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations
Conduct credit risk assessments to evaluate customers' financial status and establish credit limits.
Collaborate with the sales and customer service departments to resolve credit issues and maintain positive customer relations.
Ensure compliance with all applicable laws and regulations related to credit and collections activities.
Train and mentor credit and collections staff to improve their skills and performance.
Analyze trends in the credit environment to adjust strategies and minimize potential losses.
Liaise with attorneys and collections agencies when necessary to facilitate the recovery of bad debts.
Maintain accurate and up-to-date records of Accounts Receivable.
Prepare regular reports on the age of accounts receivable, bad debt provisions, and write-offs for management review.
Work with the finance team to forecast cash collections and impact on the company's cash flow.
Review and recommend improvements to the credit and collections technology and software to increase efficiency.
Provide excellent & considerate customer service
Requirements
Bachelor’s degree in finance, Accounting, Business Administration, or a related field
Minimum of 5 years of experience in credit and collections management
Expert understanding of Texas Mechanics Liens and Project Bonding requirements.
Experience working with the full account receivable process (billing, cash application, and collection process).
Proven track record of developing and implementing effective credit policies and procedures
Strong knowledge of applicable laws and regulations related to credit and collections (e.g., FDCPA)
Experience with credit risk analysis and assessment
Proficiency in accounting software and Microsoft Office Suite, especially Excel (VLOOKUP and pivot tables)
Versapay or 3rd party payment platform experience is a plus
Netsuite experience is a plus
Excellent communication and negotiation skills
Strong leadership abilities and experience managing a team
Detail-oriented with strong analytical and problem-solving skills
Ability to handle sensitive information confidentially
Experience in preparing, analyzing, and presenting financial reports to executive management.
Certified Credit and Collections Manager (CCCM) or equivalent professional certification preferred
Ability to work independently and prioritize tasks in a fast-paced environment
Experience with customer service and maintaining client relationships
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