Collections Customer Service
4 months ago
First Credit Finance is an established Auto Finance Company located in The San Fernando Valley. We are looking for talented professionals to join our team, where we offer a positive working environment and an excellent compensation package In office positions only.
Essential Duties:
- Make outbound and take inbound calls via a dialer system.
- Provide solutions in a timely manner while delivering a positive customer servicing experience.
- Process payments over the phone / provide payment options.
- Effectively negotiate on delinquent accounts and bring current.
- Implement a wide variety of collection techniques.
- Effectively manage follow up calls.
- Update customer demographics.
Essential Qualifications:
- Minimum one year Call Center and/or Automotive Loan Collections experience – preferred
- Team player and able to work in a structured fast paced environment.
- Must be self-motivated and 100% willing and able to complete tasks assigned to you.
- Be able to read, understand and follow oral and/or written instructions.
- Basic computer skills, including the ability to simultaneously talk and type.
- Effective writing and communications skills.
- High School diploma/GED.
- Ability to Multitask
- Must be bilingual in English and Spanish
Benefits:
- Company Profit Sharing Plan
- 80% employer paid Medical, Dental & Vision
- Paid Holidays and Vacations
- Monthly Bonuses
- Career Advancement
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