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Customer Service Representative

2 months ago

Pine Brook, United States Maxlite Inc. Full time $20 - $22
Job DescriptionJob DescriptionDescription:

Customer Service Representative

Department: Customer Service

Reporting: Director, Customer Service


Job Description:

In your role as Customer Service Representative at MaxLite, you will be responsible supporting our Customer Service team and their customers, to ensure a 100% satisfaction rate. You will also be supporting sales goals and initiatives with our sales team. This position requires the use of web-based customer service management tools along with considerable communication by phone and email.


Key Duties & Responsibilities

  • Accurately enter orders
  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges
  • Ensure accurate and timely order processing while adhering to company policies and procedures.
  • Research part numbers needed to satisfy customers need
  • Identify and resolve customer problems or complaints promptly and efficiently. This may involve troubleshooting technical issues, coordinating with other departments, or escalating complex problems to higher-level support or management when necessary
  • Collaborate with other department such as Sales, Accounting, Administration, Warehouse, Engineering
  • Perform all other duties as assigned

Requirements:

  • Minimum 1+ years of working experience in a similar role
  • Exceptional Data Entry skills
  • Ability to develop a comprehensive understanding of the company's products or services to provide accurate information and guidance to customers.
  • Exceptional verbal and written communication skills
  • Maintain a high level of customer service
  • Follow and adhere to company policies and procedures.
  • Lighting Industry knowledge a PLUS

We Offer:

  • Competitive salary + bonus
  • Growth opportunities
  • Health benefits (medical, dental, vision & pet insurance)
  • Paid time off (sick, vacation, holidays)
  • Life and disability insurance
  • 401(k) w/ company match

About MaxLite:

MaxLite has been committed to providing energy-efficient lighting products for more than 20 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time recipient of the ENERGY STAR® Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its New Jersey headquarters, and California and Indiana facilities. MaxLite is an Equal Opportunity Employer. Employment is contingent on passing a drug test.

Requirements: