Customer Services Associate IV

3 weeks ago


Biddeford, United States MaineHealth Full time

Summary

Single Billing Office

Position Summary:

Ready to elevate your career in customer service? Join the SBO Customer Service Team at MaineHealth As a Level 4 SBO Customer Service Associate, you'll be the friendly, caring, and professional face of our brand. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration. Bring your expertise in medical billing and revenue cycle processes to make a real impact on patients, guarantors, and stakeholders. Take your customer service career to the next level with us

Position Highlights:

  • Base hourly rate: $20.32-$22.72, contingent upon compensation analysis
  • Full Time, remote

What The Role Entails:

  • Lead and Support: Train and mentor Level 1-3 associates while providing expert guidance via phone, text, chat, and in person.
  • Resolve and Collaborate: Handle complex financial interactions, solve escalated issues, and collaborate with teams for effective resolutions.
  • Drive and Manage: Lead special projects, manage workload distribution, and cover for associates as needed.
  • Ensure Quality and Grow: Monitor service quality, coach staff, and continually expand your knowledge of EPIC and industry best practices.

Required Minimum Knowledge, Skills, and Abilities (KSAs) - "What you will need":

  • Education: High School graduate or GED/HiSET preferred.
  • Licenses/Certification: EPIC SBO Customer Service and SelfPay Follow Up proficiencies (must be completed within nine (9) months of hire date). HFMA Certified Revenue Cycle Representative (CRCR) or higher (must be completed within one (1) year of hire date). For SBO Trainers only, must achieve MH RCM STEP Credentialed Trainer designation within three (3) months of hire date
  • Experience: 3+ years in a related Healthcare Patient Accounting field. 3+ years previous healthcare call center. Prior leadership and/or training experience helpful. Perform and prioritize multiple tasks simultaneously. Employ Emotional Intelligence concepts in dealing with staff concerns or performance issues

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

  • Biddeford, United States Facility MaineHealth Full time

    Summary This is the fourth level of a four level career path in the SBO Customer Service Team and leads associates to roles such as Subject Matter Experts (SMEs) in Financial Counseling, Estimates, or SelfPay functions, Team Lead, or Trainer. The SBO Customer Service Associate’s interactions are a direct reflection on the MaineHealth brand and...


  • Biddeford, United States MaineHealth Full time

    Summary This position is a hybrid role, based out of the Biddeford location. Position Summary This is the fourth level of a four-level career path in the SBO Customer Service Team and leads associates to roles such as Subject Matter Experts (SMEs) in Financial Counseling, Estimates, or SelfPay functions, Team Lead, or Trainer. The SBO Customer Service...


  • Biddeford, Maine, United States Great Clips Mill Creek Plaza Full time

    Join Our Team as a Customer Service Associate!At Great Clips, we prioritize teamwork to create an exceptional experience for our clients, starting from their arrival at the salon until their service is complete.We are looking for a personable and detail-oriented part-time Customer Service Associate to become a vital part of our new salon. In this role, you...


  • Biddeford, United States Hannaford Supermarkets Full time

    Address: USA-ME-Biddeford-299 Elm Street Store Code: Store 08225 Customer Service (7243426) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) role is essential in providing a welcoming environment for patients. This position involves greeting individuals with warmth and professionalism, managing incoming calls, scheduling appointments, and executing various administrative tasks as required.The PSR is responsible for the collection,...


  • Biddeford, United States University of New England Full time

    The Auxiliary Services Associate handles all mail and operates mailroom machinery, copiers, and other copy center machinery. The Auxiliary Services Associate provides customer service in both the mailroom and copy center. About The University of New Associate, Auxiliary, Customer Service, Retail, Benefits


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) plays a crucial role in the healthcare environment by welcoming patients with warmth and professionalism. This position involves answering phone calls, managing appointment schedules, and executing various administrative tasks as required.The PSR is responsible for the collection, verification, and...


  • Biddeford, United States Hannaford Supermarkets Full time

    Address: USA-ME-Biddeford-299 Elm Street Store Code: Store 08225 Customer Service (7243426) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...


  • Biddeford, Maine, United States Facility MaineHealth Full time

    Position OverviewThis role is integral to the SBO Customer Service Team and serves as a stepping stone to advanced positions such as Subject Matter Experts (SMEs) in Financial Counseling, Estimates, or SelfPay functions, as well as Team Lead or Trainer roles. The individual in this position will embody the values of MaineHealth, demonstrating a warm,...


  • Biddeford, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Biddeford, Maine, United States Facility MaineHealth Full time

    About the RoleThis position is part of the Customer Service Team at Facility MaineHealth and provides a pathway to leadership roles such as Team Lead or Trainer. The incumbent will represent the organization and must exhibit a friendly, caring, and professional demeanor with all customers.Key ResponsibilitiesCollaborate with cross-functional teams to ensure...


  • Biddeford, Maine, United States Great Clips Mill Creek Plaza Full time

    We are seeking a friendly and organized part-time receptionist to join our team at Great Clips Mill Creek Plaza. As the receptionist, you will be responsible for greeting clients, and ensuring a smooth and welcoming experience for all visitors.Key Responsibilities:Greet clients and visitors in a friendly and professional manner.Answer phone calls and respond...


  • Biddeford, Maine, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing cash registers, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Vision Associate>

    3 months ago


    Biddeford, United States Walmart Full time

    Walmart - 50 Boulder Way - [Customer Service / Retail Associate / Team Member / from $14 to $26-hr] - As a Vision Associate at Walmart, you'll: Provide great customer service; help customers see better by helping them choose the perfect set of glasses; Answer customer questions; Assist customers with special orders; Maintain and secure inventory; Assist and...


  • Biddeford, Maine, United States Dead River Company Full time

    Compensation Overview: Salary estimates provided by job platforms may not accurately represent our current salary ranges.Join Our Team: Discover your potential with Dead River Company. We are dedicated to delivering energy solutions and peace of mind to our customers across Northern New England, guided by our core values of integrity, compassion, and...


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) is responsible for welcoming patients with a warm and professional demeanor. This role involves answering phone calls, managing appointment schedules, and executing various administrative tasks as required.The PSR will also be tasked with gathering, verifying, inputting, and overseeing patient...


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) is responsible for providing a warm and welcoming environment for patients. This role involves answering phone calls, managing appointment schedules, and executing various administrative tasks as needed.The PSR will ensure accurate collection, verification, and entry of patient information while...


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) role is essential in providing a welcoming environment for patients. This position involves greeting individuals with warmth and professionalism, managing incoming calls, coordinating appointment schedules, and executing various administrative tasks as required.The PSR is responsible for the...


  • Biddeford, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Service Representative (PSR) plays a crucial role in ensuring a welcoming environment for patients. This position involves greeting individuals with warmth and professionalism, managing incoming calls, coordinating appointment schedules, and executing various administrative tasks as needed.The PSR is responsible for the...


  • Biddeford, Maine, United States Spurwink Services Full time

    Position OverviewSpurwink Services is seeking a Clinical Support Specialist to join our Outpatient and Community Services Division. This role is essential in providing administrative assistance to our clinical team, ensuring smooth operations through various tasks.Work Schedule: Monday to Friday, with hours from 8:30 AM to 4:30 PM or 9:00 AM to 5:00...