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Customer Service Representative

2 months ago

Biddeford, Maine, United States Great Clips Mill Creek Plaza Full time

We are seeking a friendly and organized part-time receptionist to join our team at Great Clips Mill Creek Plaza. As the receptionist, you will be responsible for greeting clients, and ensuring a smooth and welcoming experience for all visitors.

Key Responsibilities:

  • Greet clients and visitors in a friendly and professional manner.
  • Answer phone calls and respond to inquiries in a timely and courteous manner.
  • Maintain a clean and organized salon environment, including laundry, sweeping, and other tasks as needed.
  • Provide excellent customer service, ensuring that clients feel valued and satisfied with their experience.
  • Assist with administrative tasks as needed, such as updating customer records and processing transactions.

Requirements:

  • Warmly greet customers and create a welcoming atmosphere.
  • Communicate and educate customers on Great Clips processes, including Online Check-in and the Wait Time Monitor.
  • Process transactions and issue receipts in a timely and accurate manner.
  • Have general knowledge of retail products and be able to make recommendations to customers.
  • Manage the flow of customers between check-in and service, ensuring a smooth and efficient experience.
  • Maintain cleanliness and sanitation of the front desk and lobby area, adhering to company standards.
  • Manage phone calls and respond to inquiries in a professional and courteous manner.
  • Inform customers about services and promotions, ensuring they are aware of all options available.
  • Update customer records with contact information, ensuring accuracy and completeness.
  • Assist stylists in maintaining salon cleanliness and sanitation, ensuring a safe and healthy environment for all.
  • Commit to working a flexible schedule, including peak times, to meet the needs of the salon and its clients.
  • Dedicate to providing great customer service, ensuring that clients feel valued and satisfied with their experience.
  • Ability to work in a fast-paced environment, handling multiple tasks and responsibilities with ease.
  • Ability to efficiently and effectively resolve customer issues, ensuring a positive experience for all.