Healthcare Customer Service Specialist

2 weeks ago


Biddeford, Maine, United States MaineHealth Full time
Position Overview

The Patient Service Representative (PSR) is responsible for providing a warm and welcoming environment for patients. This role involves answering phone calls, managing appointment schedules, and executing various administrative tasks as needed.

The PSR will ensure accurate collection, verification, and entry of patient information while adhering to confidentiality regulations set forth by federal, state, and MaineHealth policies.

Essential Qualifications

Education:
A high school diploma or GED is preferred.

Licenses/Certifications:
A valid driver's license may be necessary.

Experience:
Prior experience in a healthcare setting and customer service is advantageous.

Additional Skills/Requirements:
  • Proficient computer skills.
  • Effective cash handling abilities.

Work Environment

This position is based within the MaineHealth system, specifically in the Cardiology department.

Work Schedule

This is a full-time role with day and evening shifts, totaling 40 hours per week.



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