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    1 month ago

    Hollywood, United States AV3 Inc Full time

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  • Maintenance Specialist

    1 week ago

    Hollywood, United States Akam Full time $17

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Workforce Specialist

2 months ago

Hollywood, United States TEKsystems Full time

Description: We are seeking a highly motivated and detail-oriented Workflow Specialist to join our dynamic contact center team. The Workflow Specialist plays a critical role in ensuring the smooth operation of our contact center by administering workforce management, scheduling, configuring the contact center’s omnichannel communications platform, performance analysis and reporting, and providing first-level technical support. You will be a problem-solver with a keen eye for detail and a desire to continuously improve our agent experience and customer service delivery. Top Skills Details: Workforce Management Software

NICE CXOne WFM preferred

Additional Skills & Qualifications: • Minimum 2-3 years of experience in a contact center or related business operations environment • Strong understanding of contact center operations and best practices • Proven experience with workforce management (WFM) software and scheduling principles • Experience working with a communications platform like CXOne (a plus) • Excellent analytical and problem-solving skills with a data-driven approach • Strong communication, interpersonal, and organizational skills • Proficient in Microsoft Office Suite, Excel (advanced) and comfortable learning new software programs • Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment • PLUS workflow certification - SWP or WFM -- willing to train • Bachelors Degree preferred Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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