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Personal Lines Support

4 months ago


Houston, United States Higginbotham Insurance Agency Full time
Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an opening for a Personal Lines Support in our Houston, TX office.

In this entry-level position, we give you the tools to develop a professional skill set and start a life-long career in the insurance industry As a Support team member, you will make an impact by assisting our clients with their risk management and insurance needs each and every day. Some of the day-to-day tasksfor thePersonal Lines Supportinclude:

  • Assist customers with service requests by phone and email, process policy changes, assist with billing and claims
  • Identify opportunities to engage with customer
  • Enthusiastically engage in company culture and corporate goals
  • Identify complex requests and triage to designated service team or carrier
  • Maintain updated customer file including policy information, correspondence, and contact information
  • Other duties as needed
Location:
  • Houston, TX
Experience:
  • High school diploma or equivalent
  • Displays superior customer service skills
  • Displays professional and cheerful presentation
  • Must be a self-starter with attention to detail and time management skills
  • Possesses strong written and verbal communication skills, including strong typing skills
Perks & Benefits:
  • Generous employee benefits package which includes a robust wellness program
  • Employee Ownership Opportunities
  • Career progression opportunity - the potential for growth within the company