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Customer Solutions Advocate

2 months ago

Wyoming, United States Car City Full time

Position:

Customer Solutions Advocate / Collections Location:

Wyoming, MI

Job Id:

253 # of Openings:

1 Customer Solutions Advocate / Collections at Orbit Leasing

Since 2002, Orbit Leasing has helped individuals with less-than-perfect credit lease newer used vehicles. Working in tandem with its sister company Car City—Michigan and northern Indiana’s trusted source for quality used vehicles—Orbit Leasing provides customers with reliable transportation and the opportunity to establish or rebuild their credit, which contributes to their overall financial success.

Are you looking for a career with a stable company that promotes engagement? Over 80% of our employees here at Orbit Leasing have been with us for 5+ years Voted as one of West Michigan's 2022 Best and Brightest Companies to work for

We proudly offer employees a comprehensive wage and benefit program, including: Medical, dental, vision, supplemental insurance options including term life, 401(K) with 20% contribution match, YMCA corporate gym discount, free Starbucks coffee machine at work, as well as many national corporate discounts and purchase programs.

Job Responsibilities: Use customer service skills to assist customers by doing the following: Build relationships with customers Receive a high number of incoming calls Place a high number of outgoing calls Process payments via credit card or checking account Make payment arrangements within company guidelines Use critical thinking to best assist customers and resolve problems Communicate with customers via phone, email, text and mail Engage in a minimum amount of skip tracing Manage time to complete assigned work in full daily

Qualifications/Requirements:

High school diploma or GED Experience in customer service Availability to work full-time Monday-Friday between 8am-6pm and at least 2 Saturdays per month from 9am-1pm (set schedule of at least 40 hours per week and potential for one half day) Work independently and as part of a team in a fast-paced environment and can multi-task while being accurate, efficient and organized Strong written and verbal communication skills Strong attention to detail

Hourly Position (Non-Exempt) & Monthly Bonus Compensation Plan at Successful Completion of Training Equal Employment Opportunities: We are an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth, or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, We are committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth, or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service, and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer:This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check. Car City | Orbit Leasing | Reliable Auto Finance #J-18808-Ljbffr