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End User Technical Support Analyst
2 months ago
JOB SUMMARY
•Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
•Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
•Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
•Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
•Assist with Microsoft M365 Sharepoint and OneDrive content management
•Assist with Microsoft M365 Office applications support Expertise and/or relevant experience in the following areas are mandatory:
•Experience installing new computer hardware, software and peripherals •Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices Expertise and/or relevant experience in the following areas are desirable but not mandatory:
•4+ years in onsite end user hardware and software technical support
•Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
•Experience supporting and managing VoIP phones
•Experience administering or supporting Microsoft Sharepoint, OneDrive and Office productsYou will follow best practices like threat recognition, pattern analysis, and surveillance detection to set up high-quality and highly efficient processes to ensure internal security. Also, you will work directly with all Line of Business App Teams, Subject matter experts, Production Management Teams, Product Owners, Senior Technology Management, and Risk and Control functions on:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Windows OS knowledge required
- Expert level knowledge of the iOS platform is required
- Excellent balance of interpersonal skills and technical competence
- Eager to learn new technologies and concepts
- Solid problem-solving skills with an acute attention to detail
- Self-motivated and sense of urgency to bring issues to closure
- Ability and sense of urgency to provide outstanding customer service
- Must be a team player
- Occasional travel for office moves, training, and seminars
